DTMF tones with a dictation system

[NateRD25]

Having issues when dialing into our dictation system from an outside line. I can dial our 4-digit dictation line from our Cisco phones and I am able to log into our dictation. It is when I dial the whole number from my cell phone or just from an outside line. Once the dictation system answers it asks for my 3 digit user ID, followed by 2 digits, followed by 6 more digits. It seems like the DTMF tones are getting duplicated at the end because it is taking me to another part of the system. Is there a way to change the DTMF tones?

 

[gnrslash4life]

Can you post the config of the gateway that your PSTN is connected to?

Certifications:
A+
Network+
CCENT
CCNA Voice

 

[NateRD25]

I think this what you are looking for.

Current configuration : 4647 bytes
!
! Last configuration change at 08:48:28 est5edt Thu Dec 4 2014 by morefield
! NVRAM config last updated at 08:48:29 est5edt Thu Dec 4 2014 by morefield
! NVRAM config last updated at 08:48:29 est5edt Thu Dec 4 2014 by morefield
version 15.3
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname ELK_2921_VOIPGW
!
boot-start-marker
boot-end-marker
!
aqm-register-fnf
!
card type t1 0 0
card type t1 0 1
!
no aaa new-model
clock timezone est5edt -5 0
clock summer-time EDT recurring
network-clock-participate wic 0
network-clock-participate wic 1
network-clock-select 1 T1 0/0/0
!
!
!
!
!
!
!
no ip domain lookup
ip cef
no ipv6 cef
multilink bundle-name authenticated
!
!
!
!
isdn switch-type primary-qsig
!
!
!
voice-card 0
dsp services dspfarm
!
!
!
!
!
!
!
!
!
application
global
service alternate Default
!
!
license udi pid CISCO2921/K9 sn FTX1804AK8S
hw-module pvdm 0/0
!
hw-module pvdm 0/1
!
hw-module pvdm 0/2
!
!
!
username MOREFIELD privilege 15 password 0 elk@50A0
username ADMIN privilege 15 password 0 elk@50A0
!
redundancy
!
!
controller T1 0/0/0
cablelength long 0db
pri-group timeslots 1-24 service mgcp
!
controller T1 0/0/1
shutdown
cablelength long 0db
!
controller T1 0/1/0
shutdown
cablelength long 0db
!
controller T1 0/1/1
cablelength long 0db
pri-group timeslots 1-24 service mgcp
!
!
!
!
!
interface Embedded-Service-Engine0/0
no ip address
shutdown
!
interface GigabitEthernet0/0
ip address 172.30.1.9 255.255.255.0
duplex auto
speed auto
!
interface GigabitEthernet0/1
no ip address
shutdown
duplex auto
speed auto
!
interface GigabitEthernet0/2
no ip address
shutdown
duplex auto
speed auto
!
interface Serial0/0/0:23
no ip address
encapsulation hdlc
isdn switch-type primary-qsig
isdn timer T310 120000
isdn protocol-emulate network
isdn incoming-voice voice
isdn bind-l3 ccm-manager
no cdp enable
!
interface Serial0/1/1:23
no ip address
encapsulation hdlc
isdn switch-type primary-ni
isdn incoming-voice voice
isdn bind-l3 ccm-manager
no cdp enable
!
ip forward-protocol nd
!
no ip http server
no ip http secure-server
!
ip route 0.0.0.0 0.0.0.0 172.30.1.1
!
!
!
!
control-plane
!
!
voice-port 0/0/0:23
!
voice-port 0/1/1:23
!
!
!
!
!
ccm-manager fallback-mgcp
ccm-manager redundant-host 172.30.1.11
ccm-manager mgcp
ccm-manager music-on-hold
ccm-manager config server 172.30.1.10
ccm-manager config
!
mgcp
mgcp call-agent 172.30.1.10 2427 service-type mgcp version 0.1
mgcp rtp unreachable timeout 1000 action notify
mgcp modem passthrough voip mode nse
mgcp package-capability rtp-package
mgcp package-capability sst-package
mgcp package-capability pre-package
no mgcp package-capability res-package
no mgcp timer receive-rtcp
mgcp sdp simple
mgcp fax t38 inhibit
mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
!
mgcp profile default
!
sccp local GigabitEthernet0/0
sccp ccm 172.30.1.11 identifier 2 version 7.0
sccp ccm 172.30.1.10 identifier 1 version 7.0
sccp ip precedence 3
sccp
!
sccp ccm group 998
bind interface GigabitEthernet0/0
associate ccm 1 priority 1
associate ccm 2 priority 2
associate profile 998 register Main-GW1-CB
!
dspfarm profile 998 conference
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
codec g729r8
codec g729br8
maximum sessions 5
associate application SCCP
!
dial-peer voice 999010991 pots
service mgcpapp
!
dial-peer voice 999010992 pots
service mgcpapp
!
dial-peer voice 1 pots
destination-pattern 9911
port 0/1/1:23
forward-digits 3
!
dial-peer voice 2 pots
description dial-peer for local 7 digit dialing
destination-pattern 9[2-9]......
port 0/1/1:23
forward-digits 7
!
dial-peer voice 3 pots
description dial-peer for LD dialing
destination-pattern 91..........
port 0/1/1:23
forward-digits 11
!
dial-peer voice 100 pots
description dial-peer for inbound DID
incoming called-number .
direct-inward-dial
port 0/1/1:23
!
!
!
!
gatekeeper
shutdown
!
!
call-manager-fallback
max-conferences 8 gain -6
transfer-system full-consult
ip source-address 172.30.1.9 port 2000
max-ephones 110
max-dn 200 dual-line
system message primary Call Manager Down
system message secondary Call Manager Down
keepalive 10
!
!
!
line con 0
login local
line aux 0
login local
line 2
no activation-character
no exec
transport preferred none
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
stopbits 1
line vty 0 4
login local
transport input all
!
scheduler allocate 20000 1000
ntp server 172.30.1.1
!
end

 

[NateRD25]

Do we think it has to do with mgcp package-capability dtmf-package not being there????

 

[gnrslash4life]

While the config I got this from is a few years old, and I dont normally deal with MGCP gateways anymore. I believe this is the command you should add:


mgcp dtmf-relay voip codec all mode out-of-band

Certifications:
A+
Network+
CCENT
CCNA Voice

 

[NateRD25]

That did it!

 

[gnrslash4life]

Glad to hear it.

Certifications:
A+
Network+
CCENT
CCNA Voice