DTMF Pass Thru

[coladmin]

We are having a problem with choosing DTMF options when calling one our vendors systems. It will not recognize that we have pressed the # 1 for example and will just time out and go to the operator.
We are connected to our Telco via a T1 card which goes into a Cisco router and then sends the call over their network.

The router is managed by our Provider but they have not had any good ideas on why this would be happening.

Any suggestions would be apprechiated

 

[chipk]

It's just one vendor? Everybody else works?

 

[coladmin]

yes but we call this vendor (IBM) alot

 

[chipk]

When you call your provider, does it sound like you're talking to data guys, or voice guys? Sounds to me like you're asking the right questions to the wrong people. I have a hard time believing a telco provider has no idea how to trouble-shoot dtmf problems.

 

[coladmin]

I will have to give them a call back