DawsIsHere
IS-IT--Management
Hello guys, I've got an issue I can't seem to figure out. I've got a customer who is reporting that callers can't use the options on the auto attendant. They are on IPO 10.1.0.2.0 build 2 with embedded voicemail.
I had their carrier come out and test the analog lines and they all passed DTMF through the phone lines. I had called in from my office number and tried and it worked. My office number is a "local" number and does not require 10 digit dialing. But when I called from my cellphone which is "long distance" it did not work. You would think, "oh its long distance that's the issue". I'm not too sure because I called from another long distance number and it worked. I can see through system status when the calls work I can see in the trace the digits being pressed. When they don't work I can see that it doesn't see any digits being pressed. This is for inbound calls only. Any ideas? I've restarted their system multiple times, swapped ports on their analog trunks.
Anything That Can Go Wrong, Will Go Wrong-De Morgan
I had their carrier come out and test the analog lines and they all passed DTMF through the phone lines. I had called in from my office number and tried and it worked. My office number is a "local" number and does not require 10 digit dialing. But when I called from my cellphone which is "long distance" it did not work. You would think, "oh its long distance that's the issue". I'm not too sure because I called from another long distance number and it worked. I can see through system status when the calls work I can see in the trace the digits being pressed. When they don't work I can see that it doesn't see any digits being pressed. This is for inbound calls only. Any ideas? I've restarted their system multiple times, swapped ports on their analog trunks.
Anything That Can Go Wrong, Will Go Wrong-De Morgan
