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DTMF misinterpreted by VMPro

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Morrack

Morrack

Vendor
May 13, 2004
1,264
CA
Hey all,

IP500v2 running 6.1.5, VMPro 6.1.16. Ran fine for months, all of a sudden the AA can't interpret touch tones correctly. Every single incoming caller is either routed to the wrong extension or disconnected because the system thinks they dialed a non-existent extension. Watching in monitor, it seems like a single keypress (even a very short one) is usually interpreted as multiple presses of that digit. I don't see anyplace to adjust TTR sensitivity, but maybe I'm missing something.

I used to be a lot more up on this system, but in recent years I've "gone to the dark side" and become an IT guy who also knows telecom instead of the opposite :) Any thoughts, idea's, pointers would be greatly appreciated.

Peter Sherwood
Morrack Consulting
Affordable World Class Off-site Backup!
 
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Can you dial through the attendant OK internally? If so the line may be causing the issue :)

ACSS (SME)
APSS (SME)


"I'm just off to Hartlepool to buy some exploding trousers
 
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Same problem happens when dialing through the AA internally. Setup a short code to go the AA, dialed from an internal phone, dialed an extension, system read a single digit press as two of the same digit.

Tried rebooting the IPO and the VMPro machine.

Anyone have any other thoughts?

Peter Sherwood
Morrack Consulting
Affordable World Class Off-site Backup!
 
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Do you make changes to the VM using Remote Desktop? If not export the call flows, copy the VM folder and re-install the VM and import back, does not take long to do :)

ACSS (SME)
APSS (SME)


"I'm just off to Hartlepool to buy some exploding trousers
 
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What? I use remote desktop to manage this system almost exclusively. This can cause problems?

Peter Sherwood
Morrack Consulting
Affordable World Class Off-site Backup!
 
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You could try to import the "EmptyDB.MDB"

But make sure you have an export of the excisting MDB.
The EmptyDB.MDB can be found in;
C:\Program Files\Avaya\IP Office\Voicemail Pro\DB Backup\

Avaya_Red.gif

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool )
______________________________________
 
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What? I use remote desktop to manage this system almost exclusively. This can cause problems?
Click to expand...

Sure can, using RDP will corrupt the voicemail database, may happen after a week maybe a year but it nearly always does, it is well documented on here and there is a tech bulletin about it.

You will need uninstall and then rebuild the call flows, .wav files for menu's and greetings etc will be OK and can be re-used

DO NOT USE REMOTE DESKTOP :)

ACSS (SME)
APSS (SME)


"I'm just off to Hartlepool to buy some exploding trousers
 
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VNC is fine as it controls the user logged in, Remote desktop launches a seperate session and with two sessions accessing the same database that is what causes the corruption, we see it happen all the time on here :)

ACSS (SME)
APSS (SME)


"I'm just off to Hartlepool to buy some exploding trousers
 
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VNC works, i mostly use RealVNC.

Avaya_Red.gif

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool )
______________________________________
 
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RATS. This wasn't the issue (this time anyway). I removed VMPro, rebooted, VNC'd in and reinstalled VMPro, rebuilt the callflows and got the exact same thing.

Any other ideas?

Peter Sherwood
Morrack Consulting
Affordable World Class Off-site Backup!
 
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Weird. Reinstalled VMPro the other day to no effect. Provisioned another machine with VMPro, told the IPO to use that instead and now it's working fine...?

Any guesses on what might have gone wrong on the first PC? I'd like to get them running back on that machine again. If I have to I'll wipe and reload the OS, but I'd rather figure out what the problem was.

Peter Sherwood
Morrack Consulting
Affordable World Class Off-site Backup!
 
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