We have an R9 system with embedded voicemail and callers complain cannot accurately get through auto attendant. No change in telco, analog trunks. I am thinking just cell phone dtmf problems, but anything we can do to adjust the CO trunks on the Avaya side?
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DTMF Issues
- Thread starter jsaad
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Also try to nail down if its any specific steps that are the issue and then check related recordings. Some people unfortunately can speak certain words in a way that gets detetced as DTMF tone and so triggers the matching response without any key press.
Stuck in a never ending cycle of file copying.
Stuck in a never ending cycle of file copying.
- Thread starter
- #4
Actually it is an 8.1.43. On a cable modem phone service. I had no trouble making calls into the AA using my cell. Not sure if 8.1.43 is a bad release.
Customer states issue just started to appear. I am thinking telephone company but hard to prove.
Customer states issue just started to appear. I am thinking telephone company but hard to prove.
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