DTMF Issue random HELP !!!

[minicompbx]

Hello,

Recently for couple months, we are having hard time finding the solution of that our problem: When someone call from outside, randomly, they are unable to choose an option or dial an extension. sound like dtmfs but unable to fix it.

We have 3 cabinet

card with hunt group which manage the call is in on the 2nd cabinet(digital) and TMDI is on 1st cabinet.

But interesting thing is that, when we move hunt group digital from 2nd cabinet and put it at 1st cabinet which have TMDI, it work's perfectly....when we put it back it initial place...it does not work well.

We already change the TMDI card and digital card.

I also check in ld 21 and EEST and DTMF are set to YES. Does this change something ....

Any help ???

Thank you...

 

[minicompbx]

Of course, I read some other post before : saying that we have to change Conf/TDS card. What is this card how to identify and see the stat.
Link :

http://www.tek-tips.com/viewthread.cfm?qid=1695652

 

[janaya]

Those are integrated on the SSC card, I believe.

John Anaya
Signet6 Network Sciences
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

Public Profile

http://www.linkedin.com/pub/john-anaya/25/1b9/a9b/Edit

 

[StanleySteamer]

This is not a DTR problem. DTR's are ONLY used by analog phones or analog DID trunks when setting up a call. Once a call is established the DTR's are no longer in the picture.
From your description the callers are getting connected to your IVR (whatever it is) so it would more likely be a problem with one of the channels on the IVR. But it could also be a problem at the caller's end.

 

[minicompbx]

Before we thought, that it was third party that provide IVR. To make sure, we removed those line that goes to third party server and we connected a digital 2616 directly to a TN and problem was still there.

As I said, if we put that card directly to the TMDI cabinet, it works like a charm.

@janaya As I am not an expert on this system: what is on the SSC card and what it does and how to verify if it is working correctly or not.

Thank you.

 

[minicompbx]

Anybody got any idea..still looking for some hope

 

[Splic3d]

What Rls is the system. I have seen this with bad fiber cards of fiber cable between cabinets on Rls's prior to Rls 7. But usually other strange problems pop as well. With Rls 7 and up I have seen connection and calling problems if the DSP's of a cabinet are not up and required us to manually restart them.

http://www.i3techgroup.com

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti

 

[minicompbx]

VERSION 4421
System type is - Communication Server 1000E/CPMG128 Linux
CPMG128
IPMGs Registered: 4
IPMGs Unregistered: 0
IPMGs Configured/unregistered: 0

RELEASE 7
ISSUE 00 Q +

IPMG TYPE CSP/SW MSP APP FPGA BOOT DBL1 DBL2

0 0 MGS BD05 AB01 BA15 AA19 BA15 DSP4AB06 N/A
0 1 MGS BD05 AB01 BA15 AA19 BA15 DSP4AB06 N/A
4 0 MGC BD05 AB01 BA15 AA19 BA15 DSP1AB06 DSP2AB06
4 1 MGC BD05 AB01 BA15 AA19 BA15 DSP1AB06 DSP2AB06

As we have 4 cabinet 2 (00 and 40) in one building and 2 (40 and 41) in other building

0-0 is the cabinet with TMDI in one side.

 

[janaya]

go to ld 22 and paste:

LD 22
req: prt
type: cequ


Please

John Anaya
Signet6 Network Sciences
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

Public Profile

http://www.linkedin.com/pub/john-anaya/25/1b9/a9b/Edit

 

[minicompbx]

CEQU
SUPL V000 V004 V008 N096
V100 V104
SUPC
SUPF
XCT
CONF
MGTDS IPMG IPMG_TYPE
124 000 0 MGS
126 000 1 MGS
128 004 0 MGC
130 004 1 MGC
132 008 0 MGC
MGCONF IPMG PORTS IPMG_TYPE
125 000 0 30 MGS
127 000 1 30 MGS
129 004 0 30 MGC
131 004 1 30 MGC
133 008 0 30 MGC
IPCONF NODE
IPTONE NODE

DLOP NUM DCH FRM TMDI LCMT YALM T1TE TRSH MG_CARD
PRI 020 23 ESF YES B8S FDL 0 00 000 0 01
022 23 ESF YES B8S FDL 0 00 000 0 03
052 23 ESF YES B8S FDL 0 00 000 1 01
085 23 ESF YES B8S FDL 0 00 004 1 01
DTI2 MG_CARD
MISP MG_CARD
EXT0 3PE
EXT1 3PE
MCFN 279 MB

Actually, we have 5 cabinet which I did not metion on last post which is : 8 0