.DTF file in Notes E-mail 1

[Mtaylor511]

Has anyone come across the problem of receiving attachments in Lotus Notes but instead of the actual file sent you receive a .DTF file?

I'm aware that this is an exchange header file used when sending to Notes but I do not know why this file is received or why the original document is not there/useable...or how to fix it.

Thanks in advance for any help.

Mark

 

[SARUN]

Problem:
Messages sent from Outlook 98 or Outlook 2000 that contain an attachment are received in Notes with a C.DTF or ATTXXX.DAT attachment. Messages that
contain no attachments from Outlook are received with no problems.

Solution:
Check to make sure the person sending the message from the Outlook client is not using Microsoft Exchange Rich Text Format. If the user's address is in the
Personal Address Book, deselect the checkbox labeled: "Always send to this recipient using Microsoft Exchange rich text format" in the Personal Name & Address
Book (on the SMTP - General tab).

Also, check the outgoing email message from Outlook to see if the message was addressed to more than one recipient. If one recipient message is formatted using
Outlook rich text and the other is not; the recipient receiving the message using Outlook Rich Text will not receive the message correctly while the recipient not
using the Outlook Rich Text format will receive the message fine.

This issue was reported to Lotus Quality Engineering and it was determined not to be a problem with the software.

Supporting Information:
For additional information, refer to Microsoft's Technet Q articles Q138053 and Q259065. "Whereever you go there are people who need you for what you can do..."

 

[Mtaylor511]

Excellent detailed response.

Many thanks.