I have a puzzling issue with Lotus Notes R7.04. Our company has an group e-mail address setup that forwards the e-mail to everyone in our office via an Agent. The e-mail arrives in the group mailbox without issue and if the e-mails are manually forwarded they go out with no problem.
The puzzling issue occurs when the Agent handles the forwarding. If the e-mail doesn't have an attachment, a C.HTML file appears in everyone's mailbox with the rest of the message blank. The C.HTML file does contain the content of the original message, however.
If the message does contain an attachment, a C.DTF file is created (with no information in it and the rest of the message is blank) but the attachment arrives with no problem.
The same two events above occur on different mailboxes (I setup the exact same Agent on my own mailbox with the same results) and occur regardless of the sender (I've tried sending messages from Lotus Notes and from Gmail with and without attachments).
My research has shown that the .DTF extension is an Exchange Header File that's used when sending to Lotus Notes (which is odd as I'm sending from two non-microsoft products: LN and Gmail)*. I've also found that others have reported the exact same problem when MIME messages are sent to users who settings indicate a preference towards the RTF format.
I've confirmed that both ends (the group mailbox and my own) are set to keeping the message in the sender's format (under User's security) and I've gone through every formatting setting I've been able to lay my hands on (HTML vs. Plain text, etc) but still am not able to break free of .DTF.
I know this is a massively large message at this point, and I appreciate anyone and everyone whose read this far, but does anyone have any suggestions for a fix? It just seems odd that the issue occurs when the Agent gets its hands on the e-mail message. What could it possibly be doing to break the message that the manual send isn't doing?
Thanks in Advance!
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The puzzling issue occurs when the Agent handles the forwarding. If the e-mail doesn't have an attachment, a C.HTML file appears in everyone's mailbox with the rest of the message blank. The C.HTML file does contain the content of the original message, however.
If the message does contain an attachment, a C.DTF file is created (with no information in it and the rest of the message is blank) but the attachment arrives with no problem.
The same two events above occur on different mailboxes (I setup the exact same Agent on my own mailbox with the same results) and occur regardless of the sender (I've tried sending messages from Lotus Notes and from Gmail with and without attachments).
My research has shown that the .DTF extension is an Exchange Header File that's used when sending to Lotus Notes (which is odd as I'm sending from two non-microsoft products: LN and Gmail)*. I've also found that others have reported the exact same problem when MIME messages are sent to users who settings indicate a preference towards the RTF format.
I've confirmed that both ends (the group mailbox and my own) are set to keeping the message in the sender's format (under User's security) and I've gone through every formatting setting I've been able to lay my hands on (HTML vs. Plain text, etc) but still am not able to break free of .DTF.
I know this is a massively large message at this point, and I appreciate anyone and everyone whose read this far, but does anyone have any suggestions for a fix? It just seems odd that the issue occurs when the Agent gets its hands on the e-mail message. What could it possibly be doing to break the message that the manual send isn't doing?
Thanks in Advance!
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