DT330 Problems 1

[AgentSource]

I have 24 button DT330 phones, which are all managed via a webportal (Univerge SV8100) I’m have an issue with one of the extensions where if I call it from any phone in the company it won’t ring at his desk however I can talk to him freely as if he has already picked up. On his end it looks like a normal call no DND or anything along those lines, I have tried turning up the volume and it does nothing. On the callers end it normally displays “CALLING” and the softkeys are assigned to “Voice” – “MW” – “VMsg” – “Persons Name” however when someone calls this extension it changes the 1st softkey to “RING” which if pushed rings in the headset like normal. I have swapped phones, I have checked config on the phone and it matches 2 working phones I have checked the config on the webportal and it matches. I have swapped extensions and it still does the same thing with the new extension, at this point I’m out of ideas to try. Any input would be great! Thanks.

 

[belevedere]

It sounds like that user of the receiving extension dialed a default code to switch it from ring fist to voice first.
At the receiving extension try dialing 712 to switch it back to ring first.

 

[AgentSource]

Didn't help, I dialed Speaker - 712 - Speaker is that correct? if so all it does it give me a busy signal. Am I missing something?

 

[belevedere]

lift the handset or press speaker then dial the code. Look in the display for an option to choose. Try code 723 = force ringing of incoming intercom calls. 721 = voice, 723 = ring.

 

[epcompx2]

Check MENU 5 1 1 and verify that headset ring is disabled

 

[AgentSource]

Code 723 did it. Thanks Belevedere!