DT not supported on Version 3 Thoughts ??

[MrIPO]

I was most disappointed to find this information out last week it has really dumped us in it.

Just trying to get a jest of how many sites/clients this will realistically affect world wide, the reason, I am trying to get Contact Store included in the 3.0DT release in the coming months. Fair enough don’t include the DT handsets due to ongoing issues with V3 and Key phone/display issues on these phones. But to not offer a DT site any upgrade path I find is stright rude !

Apart from the options of upgrading of modules and phones to support V3.0, It seems to me that the IP Office is fast becoming controlled and delegated from the US to suit the US Market.

Many DT sites worldwide have been sold and installed with the expectation that they would be able to upgrade to V3 when released.

This is clearly now not the case

Thoughts Please !!


Thoughts Please !!

Umm anotherprivatebuild !!!

 

[IPOUK]

Is this definitely the case? We were at a round table meeting at Avaya a few weeks back and one of the US guys suddenly came out with the statement of DT phones not being supported! About 10 BPs in the meeting looked in shock! Nobody knew about this and let's say people weren't happy! We all asked for clarity after the meeting and so far, I've heard nothing....the 3.0 beta code seems to work fine with the 2030s I've checked!

They did say the same as you though, and mentioned the DT release, which probably wouldn't come out on the 21st.

So...what's going on Avaya??

 

[nohuhu]

MrIPO,

i just can agree that it's a rude and unthinked move on the avaya part, definitely some smbs hot-head manager needs some cooling. though my interest in the matter is purely academic, as dt systems were never popular in our country and i don't know of any large installation here to care of.

 

[RafaB]

I think someone is suffering from the Manchester Utd marketing Syndrome, bring out a new version of handsets every year and hopefully the btrand is still big enough to sell.

Or someone in Avaya made a huge boo-boo, and developed for DS and realised he couldn't get DT to work.

In truth though this is very damaging for us who have upgraded our index customers to IP Office and explained the benefits of looking forward to the extended Roadmap of the IP Office. Now, it appears, we'll have to explain that the extended roadmap only applies to people who replace their handsets and tell them the return on investment we demonstrated may no be extended quite dramatically. I can see the customer frustration hurting them and us and in the end...probably not Avaya.

Hopefully a useful announcement will be made soon which confirms either way whether it is the end of the road for a very useable (and British) series of handsets.

Long Live The DT !!!!

 

[IPGuru]

I was wondering when this would hit the fan
Im glad to see I am not the only one who thinks it is a bad move

Many New 3.0 features are not realy directed at the DT series phones anyway (line aperance etc) but the V3.0DT release will also nt give support for additional software such as contact center.
most New VM Pro features seem to be Intuity only (& I canot think of a practical reson why)

I cannot even install Admin apps in my native language. nglish(United States) implies that there should be English (united kingdom) if not why not just offer English? It would not require many if any changes to the installer.

Too me this just shows that Avaya (USA) have zeros respect for the UK dispite this being the origin of the IPO.

On a more +ve note, My SOE DT is running V3.0(40) & I have yet to find a problem with any of my DT3 handsets so I suspect "Not Supported" realy means "Were not going to develope it any further & if anything breaks tough!"

Personaly I like the DT serise of phones althogh the soft keys have lost a lot of functionality compared to the index

Pickup - does pickup group not pickup members so causes confusion
Programming Diverts - Quisker & easier to use the short codes or PhoneManager.

 

[sizbut]

Having just been moved from my DT2050 to a DS2410 I can say that I already miss VisualVoice - when I wanted to get my voicemail, I pressed the button labelled "Voice". When I wanted to delete the message being played I pressed "Delete", no need for instructions. Now I have to remember *17, extn #, password #, 2, 0, *3 - useability doesn't come into it.

 

[IPGuru]

hmm, I liked Vis Voice Way back on the index, but find myself still using *17 on the IPO.
But i use IPO mode so no need for extn # & password

I still say loosing the DT is a backward step, but it all boils down to testing. no DT upport = lots less to test before release.

 

[intrigrant]

Many customers dislike the look of the 20 series although these phones are the most easiest to use, i've never seen more efficient phones to use.

I think the only reason not to support DT's on 3.0 is that Avaya wants to start a upgrade program of the Magix switches in the US and put all effords to develop new features for this to be a success.

As the installed base on Magix is a lot bigger then the INDeX i can commercially agree with Avaya. As an european and a fan of INDeX i'm sorry this is the way things go.

Nevertheless i think release 3.0 should not be the only reason why customers should upgrade their INDeX ( should they anyway? ) to the so called INDeX Mediagateway.
VoIP cannot be the only reason to switch from INDeX to IP Office, VM Pro, conference center, PhoneManager, CCC 5 are much better reasons to upgrade to IP Office using existing DT phones.
Upgrading a IP Office with DT phones running 2.1.27 is a bit foolish, there are no major improvements for the customers to win. I would advice to stay on 2.1 as this is getting more stable in time, wich cannot be said about 3.0 right now ( time will tell )

I think Avaya will support DT phones in future releases but right now the focus is on upgrading the Magix stuff to IP Office and once this is achieved Avaya will go on with the other things if not Tenovis is the next target to upgrade to IP Office.

 

[IPmonkey]

I think Avaya have shot themselves in the foot, and like many people have said in previous threads are now under pressure from business partners to come up with a solution, The Media Gateway has been sold on the principle that it has all the scaleability and future development of the IP Office!!!!
When customers find out, and I know some of mine are regular users and tipsters of this forum are Avaya going to compensate, or even replace DT equipment for DS?


Sorry to be Naive INTRIGRANT but, Ive never heard of MAGIX or TENOVIS and believe me Ive fitted a few systems in my time.

Rant over and time to start selling Panasonic

 

[IPGuru]

I suspect that the DT support decision is not yet set in stone
(V3.0(40) works fine on My SOE-DT) & if avaya get enough feedback they may change thier mind.
(it may be too late for official support of DT's on V3.0 but I do not suspect any DT specific cde will be reomved before GA)

 

[Raffles666]

At a recent 'seminar' from Avaya - it was said that although there is no specific support for DT/20 handsets they are seriously looking at releasing a version for it.

The idea of v3 and the 54 series is that the 54 series have been designed to work purely on the IPO (even though they look like definity handsets - they will not work on a definity - the internal code has been re-written).

DT/20 handsets were never designed for the IPO (that's why they still say INDeX when you plug them in). They were 'bastardised' to work on the Alchemy DT module when NA were losing the battle against key systems (people didn't like the fact they lost blf keys when switching to the NA). The definity phones were again 'bastardised' to work on the IPO when people complained about the 20 series. Why re-invent a new handset - when you already have one you can 'alter'?

AFAIK, the DT handsets will work on v3 - but they will not have the 'new' 54 series features (like group pickup etc.). So, to summise, if you are selling new kit - sell it with 54's - if you are upgrading from index/na/ipo - don't panic. Everything will work just the same - you just won't get the 'new' bits (so why not stay at v2.1 for now?).




Old school Alchemy engineer - trying to keep up with the times

 

[onsetcomp]

What is the DT?

Some of use newbies haven't received our Avaya decoder rings yet!

 

[Raffles666]

LOL - sorry - the 20xx series phones used to be called DT1/2/3/4/5 (not sure if there was a 6 or not).

When Avaya re-modelled them they re-badged 20xx (ie the DT3 became the 2030 and the DT5 became the 2050 etc).




Old school Alchemy engineer - trying to keep up with the times

 

[Raffles666]

Oh - and the 'DT module' is the Digital Terminal module for the IPO that takes the 20/DT series handsets


Old school Alchemy engineer - trying to keep up with the times