DSL remote desktop and POP3

[fizzak]

Possibly a beginner question.

I have some users at home XP on DSL connections, some have routers, some do not. I cannot seem to get any remote desktop or pop3 email access to these people. People with routers have opened port 3389. And SP2 firewall either disabled or RD enabled.

Can anyone point me in the right direction?


Thanks

 

[fizzak]

To further details, the computers were setup connected to a cable modem line, both pop3 email and RD worked at that time.

 

[bkrike]

If I understand you correctly; you can get the connections up when just the cable modem is connected to the remote computers, but once they put their routers into the equation you are unable to connect. Correct?

If this is the case, the problem is obviously in the remote users router. The exact fix will depend on the routers themselves, but here is what I would try in general terms.

Instead of just opening the ports, I would forward them to the specific computer.
So first assign the computers a local address, instead of letting the router send out DHCP, if that is what is happening now. Then tell the router that those are assigned (i.e. 192.168.0.5), and not to change them.

Then there should be some setting in the router about ports. Tell the router that whenever an outside address comes in on port 3389, that it should forward that traffic to the appropriate computer (i.e. 192.168.0.5:3389)

There are a lot of online tutorials covering this info if you google port forwarding, or port forwarding remote desktop. You can also check out forum595 (remote access forum)

 

[fizzak]

Sorry it took so long to reply. Thanks bkrike for this reply but no. The machines are in fact setup under a cable modem and router. As soon as they are connected to an "always on" type DSL line, the pop3 and remote desktop stops connecting. I am assuming this is caused somehow by the ppoe connection.