DSL-200 MODEM DISCONNECTS WHEN USING PHONE

[bountybar]

I am new to Broadband, and just set up with Freeserve Broadband, with a D-Link DSL-200 modem. It seems to be working OK, but if I use the telephone whilst online, the modem disconnects. It has occasionally disconnected at random, but it ALWAYS disconnects when the phone is used. The Freeserve blurb says I should be able to use the phone at the same time. Please help!

 

[jimbopalmer]

Do you have DSL filters on all the extensions that are not the modem? I tried to remain child-like, all I acheived was childish.

 

[bountybar]

Yes, I have filters on all the sockets. I have just found out that if I unplug my internal 56K modem, the DSL modem disconnects and will not re-connect until I plug in the 56K modem again! I have tried restarting the computer with the internal modem lead out, but it will not connect until I plug it in.

 

[TheOldMan346]

bountybar,

Saw this after I responded to the other thread.

What exactly do you mean by unplug? The phone cord? The power cord? Is it USB and you unplug from the USB hub?

The Old Man

 

[bountybar]

Sorry I didn't make it clear. I have my DSL-200 modem, which is USB. I also have an internal 56K modem, to use for faxing. It's when I remove the phone cord from this internal modem that it disconnects.

 

[TheOldMan346]

Is this phone cord on the DSL line and is there a micro-filter on it?

The Old Man

 

[bountybar]

I've sorted it out. Installed a complete new extension from my main phone socket. The old setup was a 4th in line extension from The hallway(1) to the lounge(2) to a bedroom(3) to my shack(4). I think it lost something along the way. I have put filters on all the phones. All OK up to now. Thanks for all your help.