DS30v2 Boot loop

[GeosmithUK]

Hi,

I have a Ip office 500 DS30V2 here which is boot looping. I am trying to recover it using this guide

http://www.tek-tips.com/faqs.cfm?fid=7085

but am having no luck with it. When I open hyperterminal I can see the output just fine but it wont respond to commands. Here is what I get in hyperterminal in a constant loop. The light on the front of the unit goes from green to red as it loops.

DCP(16/30) V2 Loader 1.6
[2JLOOPTEST[2J
Kernel Started
Constructor Heap 0 Main Heap 767720
Free Memory before starting Console 599424
Free Memory now 595692
FPGA Version 0x01
Detect Mapper chip
MTSS
Mapper OK
Generate tone arrays, ALAW=1 LOCALE=eng
Generating DTMF array, 1076ms
WATCHDOG TIMEOUT (Startup)()

 

[Nortel4Ever]

For some reason we have had 2 of the same expansion cabinets fail at the same customer's site within the past couple of months. I opened an emergency case with Avaya after the first failure and described all of the troubleshooting I had done to isolate the problem to the expansion cabinet. The Avaya tech said that I had done everything he would have suggested and to replace it, but now we have a second failure in a very short amount of time so I don't know what's going on.

 

[tlpeter]

This could be of bad cabling or a bug.
I wonder if it is really broken but it can be.


BAZINGA!

I'm not insane, my mother had me tested!

 

[Westi]

make sure that you unplug all ports and try then because that can cause issues sometimes.
I had a whole system go down because someone plugged in a Laptop into a phone port.

Joe W.

TeleTechs.ca
FHandw, ACSS (SME), ACIS (SME)


“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[pmcook]

One non-compatible device is all it takes to cause a boot failure. I had this too and it turned out somebody had plugged their fax machine into the wrong wall jack. I also had a DS30 that was not booting. So I disconnected it, removed it from the hardware configuration plus all associated extensions, rebooted, then shut down installed the DS30 again and rebooted and it was stable.

 

[GeosmithUK]

There isnt anything incompatible plugged in as this isn't a live system. It's a testing setup purely to recover the firmware on this DS30v2. It is literally just plugged into an IP Office 500 system server.

 

[GeosmithUK]

Managed to get it to download new firmware but it still has the same boot looping issue. I guess it's hardware failure then?