DS30B Unit Has A Solid Red 1

[number1telecom]

I have a Digital Station 30B module I am trying to get going and it just has a solid red light

System is a IP 500 V2 R9.0

I have read up quite a bit on this and feel like I've tried everything. I did everything in this thread step by step (can't even tell you how many times):

http://www.tek-tips.com/faqs.cfm?fid=7860

I feel like I am probably just missing something small and hoping for a little guidance

When I power up the DS30B while pressing escape continuously I am not sure I am stopping the boot but I do see the loader message.. It seems to always stop at a different point for example:

DIG ADP(16/30) V1 Loader 0.55
Build Date: Sep 1 2011, 13:34:22
Processor Version 2.4
uC Model is LMS1811
Fpga Type 0
Board Version 0x07
External Mem Post: Passed
External Mem Size: 33554432
Heap Start = 0x20000DA8, Heap Size = 0x00004500
Stack Start = 0x20007400, Stack Size = 0x00002000
Heap Used = 0x0000027C, Free = 0x00004284
Stack Used = 0x00000058, Free = 0x00001FA8
Flashsize = 0x00040000
Memsize = 0x00008000
Number of Vectors = 0x00000047
Reset Reason: PowerOn
Reset Reasoî: EøternálDS7pa8RJ45
Stå}0G|o8=85Ø&&SSSS¬äUµïnyx0px8ð,0¸x00088880
8øv°000000-
cheooéng ima^²É½m nìè...m
Reáäéng FPGA0i}age nroý8nlx×ËÉÉ©H(ª+


When I try the AT-X command I get the following:

->AT-X
BUS Fault occurred

Panic at 55275ms
cur xPSR = 80000005,
R0 = 91FA3962, R1 = FFFF8FCD, R2 = 00007530, R3 = 20001040,
R4 = 200072B8, R5 = 00000000, R6 = 200072B8, R7 = 607FFFFF,
R8 = 00000000, R9 = 00000000, R10 = 02FAF080, R11 = 0000D7EB,
R12 = 01010101, SP = 00312D20, LR = 00003615, PC = 00001310,
xPSR = 21000000, BFAR = 91FA39BA, CFSR = 00008200, HFSR = 00000000,
DFSR = 00000000, AFSR = 00000000,

StackStart = 0x20007400
StackPointer = 0x20007278
200072B8 6239 FA91 CD8F FFFF 3075 0000 4010 0020
200072C8 0101 0101 1536 0000 1013 0000 0000 0021
200072D8 202D 3100 0000 0040 0200 0000 C982 0000
200072E8 00D0 0040 0000 0040 1901 0000 0800 0000
200072F8 0000 0000 A80D 0020 0000 0000 3A0E 0020
20007308 A80D 0020 0000 0000 F410 0020 5D21 0000
20007318 A80D 0020 D721 0000 A80D 0020 0000 0000
20007328 0000 8060 FFFF 7F60 A80D 0020 1536 0000
20007338 0000 0000 0000 0000 0000 1F00 0000 0000
20007348 381D 0020 5061 7373 6564 0020 0000 1F00
20007358 0100 0000 3D94 0000 D41C 0020 101D 0020
20007368 0000 1F00 0000 1D00 0000 0200 0000 0100
20007378 0000 0000 4737 0000 0000 0000 8F95 0000
20007388 0810 0020 0000 0000 2410 0020 4010 0020
20007398 EC10 0020 3078 3630 3030 3030 3030 0030
200073A8 2C20 3078 3030 3030 3030 3030 0033 3200
200073B8 6465 6C20 6973 204C 4D53 3138 3131 0D0A
200073C8 0000 1F00 0000 0100 D41C 0020 A80D 0020
200073D8 0000 0000 0000 0000 57C2 0000 0000 0000
200073E8 0000 0000 0100 0000 EBD7 0000 F410 0020
200073F8 000`0 `0`0` `0`0` `0`0` `0`0` 0`0` `0`0@ `0`0` `0`0` 0`0` `0`0@ `0`0` `0`0` `0`0` 0`0` 0`0` 0`0` 0`0` 0`0` `0`0@ `0`0@ `0`0@ `0`0@ `0`0@ `0`0@ 0`0` 0`0` 0`0` `0`0` `0`0` `0`0` `0`0` `0`0@ `0`0@ `0`0@ `0`0@ `0`0@ 0`0` `0`0` `0`0@ `0`0@ `0`0@ 0`0` `0`0` `0`0@ `0`0@ 0`0` `0`0` `0`0@ `0`0@ 0`0` `0`0` `0`0@ `0`0@ 0`0` `0`0` `0`0@ `0`0@ 0`0` `0`0` `0`0` `0`0@ 0`0` `0`0` `0`0@ `0`0@`0`0` `0`0@ `0`0@ 0`0` `0`0@ `0`0@ 0`0` `0`0@ `0`0@ 0`0` `0`0@ `0`0@`0`0` `0`0@ `ø
DIG ADP(16/30) V1 Loader 0.55
Build Date: Sep 1 2011, 13:34:22
Processor Version 2.4
uC Model is LMS1811
Fpga Type 0
Board Version 0x07
External Mem Post: Passed
External Mem Size: 33554432
Heap Start = 0x20000DA8, Heap Size = 0x00004500
Stack Start = 0x20007400, Stack Size = 0x00002000
Heap Used = 0x0000027C, Free = 0x00004284
Stack Used = 0x00000058, Free = 0x00001FA8
Flashsize = 0x00040000
Memsize = 0x00008000
Number of Vectors = 0x00000047
Reset Reason: Software
DS30A RJ45
System Clk = 50000000
Numonyx 0x00, 0x00000000
0x60000000
Exception occured
Displaying Exception Buffer:
BUS Fault occurred

Panic at 55275ms
cur xPSR = 80000005,
R0 = 91FA3962, R1 = FFFF8FCD, R2 = 00007530, R3 = 20001040,
R4 = 200072B8, R5 = 00000000, R6 = 200072B8, R7 = 607FFFFF,
R8 = 00000000, R9 = 00000000, R10 = 02FAF080, R11 = 0000D7EB,
R12 = 01010101, SP = 00312D20, LR = 00003615, PC = 00001310,
xPSR = 21000000, BFAR = 91FA39BA, CFSR = 00008200, HFSR = 00000000,
DFSR = 00000000, AFSR = 00000000,

StackStart = 0x20007400
StackPointer = 0x20007278
200072B8 Checking image from flash...
Reading FPGA image from flash...
Image Read Failure = -1


Any help would be greatly appreciated. Let me know if you need any additional info that I haven't provided.

http://www.number1telecom.com

 

[IPGuru]

The unit sounds broken

it may be possible to get it to reload its firmware but if it is a new unit I would return it for replacement as an out of box failure


Do things on the cheap & it will cost you dear

 

[RocketJTech]

Have you double-checked the firmware release? Since it is a new DS30B, it may need to be downgraded to work on Rel 9.0. If you connect it to the IP Office (as directed), then reboot the DS30B, then reboot the IP Office, do you see it in Manager? If you go to File>Advanced>Upgrade and select the IP Office, is there a line that refers to the DS30B? If so, which release is it? You may have to log in using the newest release of Manager to see it. However, if you actually DO an upgrade/downgrade, make sure you are using the Rel 9.0 with a service pack at or after the one that is on the IP Office.

If you reboot (or power up) any expansion module, and do not reboot the IP Office AFTERWARD, the IP Office may not recognize it.

I hope that helps... Good luck

Thanks to technology, we can instantly communicate across the world, but it still doesn't help us know what to say.

 

[number1telecom]

It is not a brand new unit.. It is a decommissioned unit from a company that went out of business.

We actually received a few of them and they're all doing the same thing and that's why I believe it be something I'm missing on my end and not a faulty unit/units. We goofed and forgot the DS30B only works on 9.0 (some 8.1) and better and initially hooked them up to a unit here that is at 7.0 and I think that is what has caused them to go red.


@kampling I didn't see it in the manager yesterday however I only checked there once and may have not done the correct power sequence before checking that time so I will check again.

http://www.number1telecom.com

 

[number1telecom]

I still don't see the DS30B in manager.


Here's what I've done:
- Create an offline config.. System in Standard mode, Combo card slot 1, DS30B expansion 1
- Load configuration to system
- Reload Essential License
- Save, Reboot and power down
- Connect DS30B to expansion port 1 on IP500v2
- Connect to com port on DS30B.. Set putty speed 38400, data bits 8, stop bits 1, parity none, flow control xon/xoff.. then power up the DS30B while pressing escape continuously
- Power on IP 500
- Set TFTP server IP 192.168.42.10 (my computer with manager)
- BootP enabled and has IP500 mac address and IP 192.168.42.1, under filename is has ip500vs_se.bin
- Under preferences BootP and TFTP Servers box is checked
- Under Directories both Working & Binary have "C:\Program Files (x86)\Avaya\IP Office\Manager"
- Open TFTP Log
- Go back to putty and press AT-X

And I am getting the same message as above in putty. I don't see "erase message and will show a TFTP Poll message" and I don't see anything happening under the TFTP log

Is there something I am missing?

http://www.number1telecom.com

 

[IPGuru]

if you are using a V2 then the Expansion module should get the firmware form the SD card

Make sure you have the correct settings in system (FTP Server Http Server & File server type)


Do things on the cheap & it will cost you dear

 

[number1telecom]

Okay.. What should those settings be? Should I have the TFTP & HTTP server IP set to the address of the 500v2 or of my PC? And PC IP set to my PC that has manager I assume?

Phone File Server Type Custom or Memory Card, HTTP Redirection Off or Phone Binaries?


Also.. Should Security TFTP Directory Read/Write be checked under Security Settings > Unsecured Interfaces > Applications Controls > TFTP Directory Read


Thanks for your help!

http://www.number1telecom.com

 

[sizbut]

None of the above. All those are to do with phones and applications getting files. Expansion modules talk direct to the IP Office only.

Stuck in a never ending cycle of file copying.

 

[number1telecom]

Okay. So what do I need to do?

http://www.number1telecom.com

 

[intrigrant]

Use the unit as a step up in the kitchen and buy a new one.
Or send it to Avaya for repair.
Each hour spend on trying to get it up and going is a waste of time and money.

 

[number1telecom]

@intrigrant.. You are the one who originally posted the step by step instructions I am following so hoping you can give a little more assistance than trash these.

What do the TFTP, HTTP, PC IP, & Phone File Server Type need to be set at? Do you see anything else that I could possibly be missing?

http://www.number1telecom.com

 

[Westi]

looks like you have done all that makes sense and it seems that the unit is just broken.

Happens that a unit sits on the shelf and worked when taken out but doesn't come back when re-commissioned for duty.
We had 2 this week that did the same thing.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[number1telecom]

All of the units were flashing green yesterday until I hooked them up to the 7.0 and they flickered for a while presumably a firmware “upgrade” and ultimately went red which is where they stand now. 4 of them doing the same exact thing again why I don’t think it’s a hardware issue.

Just looking for a little guidance on the last few settings with the TFTP, HTTP, & Phone File Server Type to at least try because I feel like I’m just not pointing something in the right direction to see the files it needs to download.

http://www.number1telecom.com

 

[intrigrant]

All i wanted to say is that if you tried everything then the uit is permanently broken and cannot be recovered.
Just replace it, send the broken unit in for repair and let it go.

 

[number1telecom]

I understand but what I’m saying is I don’t know if I’ve done everything. There’s some steps that aren’t completely clear and if someone is able to provide me with the details, then I’d like to give them a try.

I don’t think the expansion is seeing the main unit because I’m not putting the right info in one of the fields.

http://www.number1telecom.com

 

[Westi]

R7.0 has no bin files for the 30B or 16B so the unit would not have downgraded but just ignored the system release difference and tried to work with whatever it had.



Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter