I apologize in advance for this lengthy post about this *@#* problem.
I have a MICS 6.1 system with Call Pilot 150. It uses no CFNA at the moment, for a reason, which caused many posts to be created months ago.
The user wanted only lines 1-4 of 6 lines to be answered.Lines 5 and 6 were not to be answered (whether night service was on or off). The ONLY way this worked was to cancel all CFNA on the extensions, and use DRT to forward lines to the CP150. With CFNA on, it conflicted with DRT. Lines 5&6 would always be answered , regardless of how the CP150 lines were configured answer= yes or no. They were all answered. Also, with CFNA rings set lower than DRT it would transfer to a personal mailbox instead of AA (this is a known factor).
I cancelled all CFNA, and used only DRT, and everything worked perfectly. Lines 1-4 answered, 5-6 not answered. (whew!)
This was 6 months ago. The user is now complaining that transferred internal calls are not rolling to the person's mbx. I advised to not release the transferred call until checking if someone was available, and then tranferring call to VM with F986.
More- I have found additional caveats, such as the CFNA rings being higher than DRT. CFNA rings must also be set higher than the VM rings to work correctly. Also, if a set is in hunt group (no H groups now), it overrides CFNA, and hunt group call rings until hunt time expires. And- CFNA does not affect non-ringing lines (most all sets ring).
Any ideas on how to make transferred internal calls roll to VM after 3-5 rings, without creating problems or conflicts?
I have a MICS 6.1 system with Call Pilot 150. It uses no CFNA at the moment, for a reason, which caused many posts to be created months ago.
The user wanted only lines 1-4 of 6 lines to be answered.Lines 5 and 6 were not to be answered (whether night service was on or off). The ONLY way this worked was to cancel all CFNA on the extensions, and use DRT to forward lines to the CP150. With CFNA on, it conflicted with DRT. Lines 5&6 would always be answered , regardless of how the CP150 lines were configured answer= yes or no. They were all answered. Also, with CFNA rings set lower than DRT it would transfer to a personal mailbox instead of AA (this is a known factor).
I cancelled all CFNA, and used only DRT, and everything worked perfectly. Lines 1-4 answered, 5-6 not answered. (whew!)
This was 6 months ago. The user is now complaining that transferred internal calls are not rolling to the person's mbx. I advised to not release the transferred call until checking if someone was available, and then tranferring call to VM with F986.
More- I have found additional caveats, such as the CFNA rings being higher than DRT. CFNA rings must also be set higher than the VM rings to work correctly. Also, if a set is in hunt group (no H groups now), it overrides CFNA, and hunt group call rings until hunt time expires. And- CFNA does not affect non-ringing lines (most all sets ring).
Any ideas on how to make transferred internal calls roll to VM after 3-5 rings, without creating problems or conflicts?
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