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Dropped Calls in Contact Center

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sveitch

IS-IT--Management
Feb 19, 2003
3
US
We are having reports of calls dropping in the mid-conversation. Sometimes mulitple agents at the same time. We have a G3R v11. On the lis meas ds1 logs I see no errors at all. Disp alarms, events, or errors show nothing I can pinpoint as a problem. Queues or trunk groups are not maxed. Any ideas or direction I should go with this one. I'm sure Avaya will say call network Vendor and network vendor would say call Avaya. Thanks! Have a great day!
 
first thing I would do is to put a trk-id button on your handsets, ask the agents to press this and make a note of the trunk each call comes in on. when a call drops get them to note which trunk it was, see if this happens on one single trunk group each time
 
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