DROPPED CALLS EXPERIENCED ON INCOMING CALLS

[sleekelly]

hELLO ALL,
I have a g650/S8720 CM 3 system connected to an External IVR system. The agents have complained of intermittent call drops either on answer or while on the call. They have also complained of one way path conversation.

Does anyone know of a way i can know for sure,what is responsible for the dropped calls.

 

[DAVIDPAYNE]

What is the call flow? You say you have an external IVR. How is that in the path? You will need to give us more information.

 

[sleekelly]

The MSC is connected to an IBM IVR using SS7 trunks while the IVR connects to the voice gateway using ISDN PRI trunks.These call drops happen infrequently but when they do they are intense. However, when i check for any denial events with regards the dsp resources,i find none. Is there a communication manager command that can ascertain the point in the path of the call that is responsible for the dropping? Thanks

 

[dudecrush]

I have a Definity CM 2.2 with 8710 servers and Avaya's IVR. I'm having the a similar / same problem: Calls to the agents don't drop during a call, but when they pick up a call they get "dead air".

Did you come up with any type of resolution?