Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Driver not listed for HP DeskJet 9800

Status
Not open for further replies.

zephyran

Technical User
Nov 30, 2001
311
US
We have a newly-purchased PowerPC Mac G5 running OS X 10.4.7, set up in a Windows 2003 Active Directory network. We have a color HP DeskJet 9800 printer installed on, and shared from, a Windows XP Pro (with SP2) computer. The Mac needs to be able to print to that printer, and I have adjusted the necessary security settings to allow it to do so.

I downloaded and installed the latest version of the printer's drivers from HP's website, but when I connect to the shared printer, the driver for that printer is not available in the list. When I try to print using one of OS X's recommendations (either Generic Postscript or the GIMP driver for the DeskJet 995C), the printouts are error messages similar to:

%%Error: undefined, OffendingCommand: undef]%%

I was able to successfully install and use 2 networked Canon printers, connected to a different Windows computer (and using the manufacturer-supplied drivers).

Does anyone know how I can fix this? I am relatively new to OS X, so I don't know where it stores driver files (and haven't had any luck trying to manually point to them when installing the printer). Thanks!
 
On the mac try going to System Prefs/print & fax. Select printing and Setup.

In next window, see if the 9800 shows up. It probably won't since it's shared through the windows machine, so click Add.

In the next window you get all sorts of option so you'll have to play around. On the top drop down menu one of the selections is Windows printing and then you're given further options in the lower drop down menu. You might have to play around in this area.

Make sure the printer is turned on, and the pc is turned on when setting up.

Using OSX 10.3.9 on a G4
 
I'm able to connect to the printer without problems. The issue is that the driver for the 9800 does not show up in the driver list, and any of the others I try cause the printer to spit out a single page with an error on it every time I print.
 
I gave up on trying to fix it, and instead directly connected the printer to the Mac and shared it with the Windows computers. After a little driver finagling, it came right up on all computers.

Thanks anyway for the help!
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top