Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Driver download page won't load.

Status
Not open for further replies.

stduc

Programmer
Nov 26, 2002
1,903
GB
I bought a new Kyocera laser printer and it was delivered yesterday around 5pm. The manual gave instructions on installing the contents of the included CD-ROM. What CD-ROM! Grrrr. No problem I thought I'll download the drivers.

I went to which re-directed me to and followed the links to printer drivers and united kingdom software drivers and that's where internet explorer stuck. This page would simply never finish loading.

To check if it was the PC or the kyocera driver site having issues I fired up my laptop. No problem. 10 minutes later the printer was installed and working. So, now lets see what's up I thought.

Both machines are running ie 6 both are XP pro, Both have the same ant virus anti malware software installed. Both machines connect to the net via the same broadband router. Both are up to date patches and definition file wise.

Other pages load fine on the PC. for example google works and news.bbc.co.uk. The main kyocera page is OK. It just gets stuck at the driver page - the loading bar runs forever but the page doesn't load!

I ran a full AVI antivirus check + Ewido +Spybot +ad-aware. I ran hijackthis. Nothing found. I checked the hosts file. I checked the internet protocols loaded on each machine. I found nothing.

So, finally I posted here as I am out of ideas. What should I look for/check next?
 
I've solved the problem. It was some sort of cookie issue. Basically I used Karen's Cookie Viewer to find & delete all cookies from Kyocera, deleted Kyocera from my block/allow list (which were set to "always allow", restarted ie and all was well. (I accepted the cookies & checked "apply my decision to all..."

I have ie set to prompt for first party cookies and block third party cookies.

I guess the cookies got their knickers in a twist? But why?
Now I have sorted it, I recall that my PC never prompted for cookies last night, whereas as my laptop did.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top