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Drag and drop problems revisited Acer Travelmate touchpad

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flyboytim

Programmer
Feb 18, 2003
756
GB
I know this has been looked at before, but this problem seems to be different. Acer Travelmate 2420 XP Home SP3, 2 gig ram and 2 NTFS partitions, C: with 4 gig free, D: with 10 gig free.

Was very overloaded with rarely used programs, and ran like a tortoise in frozen treacle. So I did some cleaning up. Dumped some downloaded Linux iso files, removed some unused programs - in the recommended way via control panel. Used Toniarts Easycleaner (which has never done me any harm) to remove unnecessary files, and registry entries. Defragged using O&O Defrag 2000 freeware. Things were getting faster, but still not enough. The Touchpad seemed to be working as it should for a little while, it had been difficult to use before, so I often used a USB mouse.

Found I had another cleaner, CCleaner by Piriform, which I think cleaned up more than it should (so I cannot recommend it). Odd things like Zonealarm firewall started blocking out some browsers, IE7, Firefox (still only runs in safe mode) and Chrome but not Opera, Ping was blocked, even for my LAN. Reinstalled ZA which fixed some of that, but Chrome now runs V. slowly, needs reinstalling.

Apart from that it is generally much faster and responsive, which means I can now see how the Synaptic Touchpad has been playing up (I couldn't tell before because everything was so slow and unresponsive.)

I have removed the old Synaptics driver (V7.13?), and on the basic MS mouse driver the touchpad behaved the same as described below. I put in a new Synaptics driver (V12.2.2), and there's no real change.

I need to right-click twice to bring up the dialog.

I cannot left-click drag to select anything - not text, files or make a selection box in MSPaint.

I can tap to click, but not left-click.

Using Fn F7, I can disable the touchpad, and use a USB optical mouse, for a second or two then I get a "USB device not recognised..." message, then a little later it becomes usable again. In Device Manager, the HID-compliant mouse either disappears, or gets a yellow warning, or it is the USB Human Interface Device that shows the error.
When it works, I can drag and drop, select, Scroll and click all mouse buttons as normal. Toggling Fn F7, Both touchpad and mouse work, with the additional functionality that the touchpad middle button becomes able to scroll L-R and Up and Down. This functionality disappears when the USB mouse is unplugged, until I double-tap on the right part of the touchpad, when it returns.

I downloaded and patched in the registry fix "dragndropx.zip" ( but there was no improvement. The next ritual will be to take the battery out, and sacrifice it under the Perigean full moon, on January 30th at 09:04, unless anyone here can think of an alternative, apart from a reinstall, which is the last thing I want to do - I want eventually to dual boot it with the SuperOS Ubuntu distro, which will then be my main OS.

XP Home has been on this laptop since I first ran it on 06/07/2006, and I only had my first BSOD yesterday, trying to fix these niggles. You get quite sentimental.
 
Registry Cleaners in my opinion are the death knell to any operating system. As a last resort they may have some use but you have gone past that point.

I'm sorry you don't want to consider a clean install because within two days, at most, you will have a fast and snappy operating system once more.

A lot of the hard work involved in reinstalling can be bypassed if you use the Files and Transfer Wizard to save your files and E-mails, perhaps you should forget about the "Settings" due to possible Registry corruption?

Files and Settings Transfer Wizard

Using the Files and Settings Transfer Wizard in Windows XP


Alternatively if you want to postpone the dreaded clean install you can try some of these.

Will it Start and run correctly in Safe Mode. Can you check out how it runs if you login as any other user in Normal Mode?

If it is a profile problem then this may help.
811151 - How to Copy User Data to a New User Profile


To get further information about the error look in your Event viewer.

Look in the System or Application folder. You can get to the Event Viewer via right click My Computer icon and select Manage.

Any errors logged in the Event Viewer can be expanded by double clicking on the error line.

Take any event error I.D. number and search for it on this site.




To check your RAM.


To check your Hard Drive.

The drive manufacturer will have free diagnostic software to check your drive for problems.

You can also load the Recovery Console and run ChkDsk /r to check for problems.

HOW TO: Install and Use the Recovery Console for Windows XP (Q307654)

In the GUI you can use ChkDsk to check your drive for errors. Right click your Drive icon/ Properties/ Tools/ Error Checking.

To check your drivers.

HOW TO: Verify Unsigned Device Drivers in Windows XP


To check conflicting software.

310353 - How to Perform a Clean Boot in Windows XP

316434 - HOW TO: Perform Advanced Clean-Boot Troubleshooting in Windows XP

310560 - How to Troubleshoot By Using the Msconfig Utility in Windows XP




Removing adware & spyware

I see lots of recommendations here for programs like -

Malwarebytes' Anti-Malware

SuperAntispyware




See if you have any services that are flagging as "Starting" but not actually running.


Some general things to try.


Run the System File Checker program from the Run Box by typing.....Sfc /Scannow in it and have your XP CD handy.

If they don't work you could try repairing windows itself by running it over itself. You will lose all your windows updates but your files will be untouched. Some corrupt settings may be saved too.

How to Perform an In-Place Upgrade (Reinstallation) of Windows XP (Q315341)
 
Thanks Linney, for all your information. I will certainly do as you say and check for errors and conflicts, and visit some of the links you have so kindly posted.

Memory, disk, virus and malware scans, as well as all hardware in Device Manager are OK.

Acer do not supply XP install disks for this model, and there is no facility to burn your own from the disk image on the hidden PQService partition (unless anyone knows differently).

Since I have simple workarounds to the drag and drop problem, I can live with it for the time being. However, it is quite commonly referenced on the web (as a touchpad problem on many laptops), not always solved, and I was just asking if any of the wise folk here had any other suggestions. I may not have made it clear, but the touchpad problem existed for some time before the cleanup, the problems from which are mostly fixed.

I have yet to exhaust other driver options - Synaptics and ALPS drivers are supplied by ACER Panam, and more recent versions are available from the Touchpad Vendors. As an aside, on my Windows 7 RC trial the touchpad works perfectly happily with the standard Microsoft PS/2 mouse driver on my workhorse, multibooting Laptop (ACER Aspire 7520). The OEM drivers are only a means to get to the configurable parts of the drivers, so I may just start with a bog-standard PS/2 driver, and work from there.

As an experiment, today I downloaded the Synaptic Scrybe gesture drivers to my problem laptop touchpad, and they seem to work without problem, recognising my shortcut gestures, so the hardware does not seem to be at fault. I have no intention of keeping it as a serious method of input. In another experiment, with the laptop set up as a VNC server, I could remotely drag and drop from my other machine over the network.

BTW I mentioned that I had my first BSOD - it arose from using Verifier, and some unsigned driver that someone had suggested might be at the root of some of my problems.



 
Acer eRecovery Management.

Acer eRecovery Management is a tool to quickly backup and restore the system.
You can create and save a backup of the current system configuration to hard
disk, CD or DVD.
Acer eRecovery Management consists of the following functions:
1 Create backup
2 Restore from backup
3 Create factory default image CD
4 Re-install bundled software without CD
5 Change Acer eRecovery Management password
This chapter will guide you through each process.

Page 45 in this pdf document

To see what Acer recovery options you might or might not have
Press <Alt> + <F10> to open the Acer eRecovery Management utility.
 
All fixed. Mostly by the Synaptic Scrybe installed drivers.

The USB HID second mouse instability when a PS/2 mouse driver (i.e. touchpad is installed) is a known Microsoft bug with USB 2.0 in XP {I love the long list of Microsoft OS and devices that are affected by this bug} and related articles and
One recurrent system event error in the event viewer:

The Routing and Remote Access service terminated with service-specific error 340 (0x154)

Fixed with this registry import:
Code:
Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\CLSID\{6BC096C4-0CE6-11D1-BAAE-00C04FC2E20D}]
"AppID"="{A5CEB593- CCC3-486B-AB91-9C5C5ED4C9E1}"
@="IAS OLE-DB Data Store"

[HKEY_CLASSES_ROOT\CLSID\{6BC096C4-0CE6-11D1-BAAE-00C04FC2E20D}\InprocServer
32]
"ThreadingModel"="Free"
@="C:\\WINDOWS\\System32\\iasrecst.dll"

[HKEY_CLASSES_ROOT\CLSID\{6BC09693-0CE6-11D1-BAAE-00C04FC2E20D}]
"AppID"="{A5CEB593- CCC3-486B-AB91-9C5C5ED4C9E1}"
@="IAS Netsh Jet Helper"

[HKEY_CLASSES_ROOT\CLSID\{6BC09693-0CE6-11D1-BAAE-00C04FC2E20D}\InprocServer
32]
"ThreadingModel"="Free"
@="C:\\WINDOWS\\System32\\iasrecst.dll"

[HKEY_CLASSES_ROOT\CLSID\{6BC09692-0CE6-11D1-BAAE-00C04FC2E20D}]
"AppID"="{A5CEB593- CCC3-486B-AB91-9C5C5ED4C9E1}"
@="IAS Attribute Dictionary"

[HKEY_CLASSES_ROOT\CLSID\{6BC09692-0CE6-11D1-BAAE-00C04FC2E20D}\InprocServer
32]
"ThreadingModel"="Free"
@="C:\\WINDOWS\\System32\\iasrecst.dll"

courtesy of Sweevo:


Thanks again Linney, but I won't be reinstalling!
 
Here is one solution to the USB mouse unrecognised error:


Download the binaries for the CPN mouse driver and the "ordinary" program, and unzip them - just a few Kb - Right-click and install the cpnmouse.inf file to load the cpn.sys driver in %windir%\system32 and then start the ordinary.exe program.

Plug in the USB mouse, and everything in my case, gets recognised and installed: et voila, a working USB wheel mouse (it could be a graphics tablet or another input device) and PS/2 touchpad.
 
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