dr watson spoolsv.exe in function rtlallocateheap

[waynemallo]

Print spooler keeps crashing / hanging windows 2000 server. getting error message in dr watson log.

Application exception occurred:
App: spoolsv.exe (pid=5976)
When: 10/29/2002 @ 16:34:00.489
Exception number: c0000005 (access violation)

State Dump for Thread Id 0x1904

eax=00070270 ebx=00000015 ecx=00000000 edx=00000000 esi=0007a7f8 edi=00070000
eip=77fcb317 esp=02c8e30c ebp=02c8e4a4 iopl=0 nv up ei pl nz ac pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000212


function: RtlAllocateHeap
77fcb2ef 0fbe821856f877 movsx eax,byte ptr [edx+0x77f85618] ds:77f85618=08
77fcb2f6 8d04c1 lea eax,[ecx+eax*8] ds:00070270=000fb590
77fcb2f9 8945d4 mov [ebp+0xd4],eax ss:0370ba76=????????
77fcb2fc 8b7004 mov esi,[eax+0x4] ds:00aed842=????????
77fcb2ff 83ee08 sub esi,0x8
77fcb302 8975b0 mov [ebp+0xb0],esi ss:0370ba76=????????
77fcb305 8b4608 mov eax,[esi+0x8] ds:00af7dca=????????
77fcb308 898538ffffff mov [ebp+0xffffff38],eax ss:02c8e3dc=00070270
77fcb30e 8b4e0c mov ecx,[esi+0xc] ds:00af7dca=????????
77fcb311 898d34ffffff mov [ebp+0xffffff34],ecx ss:02c8e3d8=00000000
FAULT ->77fcb317 8901 mov [ecx],eax ds:00000000=????????
77fcb319 894804 mov [eax+0x4],ecx ds:00aed842=????????
77fcb31c 3bc1 cmp eax,ecx
77fcb31e 0f85d6000000 jne RtlAllocateHeap+0x282 (77fcb3fa)
77fcb324 0fb70e movzx ecx,word ptr [esi] ds:0007a7f8=0000
77fcb327 8bc1 mov eax,ecx
77fcb329 c1e803 shr eax,0x3
77fcb32c 89852cffffff mov [ebp+0xffffff2c],eax ss:02c8e3d0=ffffffff
77fcb332 83e107 and ecx,0x7
77fcb335 6a01 push 0x1
77fcb337 5a pop edx
77fcb338 d3e2 shl edx,cl

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
02C8E4A4 77A8504F 00070000 00000000 000000A0 77A84F72 ntdll!RtlAllocateHeap
02C8E4D8 77AA1CC4 00000000 77B33CD0 77A8834C 00000001 ole32!OleQueryLinkFromData
02C8E4F4 77A7EE45 77B33CA0 ED11FFFF 0009D110 77B33000 ole32!CoGetClassObject
02C8E518 77A85972 77B33CA0 000FAFE8 77B33000 77A85AC7 ole32!CoGetTreatAsClass
02C8E56C 77A81A48 0009D2C4 77AA1AC8 0009D2B0 00000000 ole32!CoRegisterMessageFilter
02C8E5A4 77AA1D91 00000000 77B2901C 02C8E61C 0009D2B0 ole32!CoDisconnectObject
02C8E5BC 77A7E9C7 00000000 77A7E832 77AA1AC8 02C8E61C ole32!CoGetClassObject
02C8E62C 77A7E4EA 77B32688 000F00FC 02C8EB5C 02C8F0F8 ole32!CoGetTreatAsClass
02C8E648 77A7E7AB 02C8EB5C 000F00FC 02C8F0F8 77B324FC ole32!CoGetTreatAsClass
02C8E66C 77A7E738 77B325B8 000F00FC 02C8EB5C 02C8F0F8 ole32!CoGetTreatAsClass