DownTime - Opinions Wanted

[RCorrigan]

How long should you allow a degredation in service (currently NO outgoing , but only incoming --- was no nothing !!!) to carry on befor you start to get a tad bit annoyed ??

Scenario is a single residential line, provided with Least Cost Routing through Company A on Company B's lines (Located in Republic of Ireland) ......... first call place 24th Jan .... NO resolution since.

Also ---- fault that could cause such an outage ???????

TIA


<Do I need A Signature or will an X do?>

 

[franklin97355]

You say no resolution but have you had any communications from either company? Did you pay your phone bill?

The answer has always been 42

 

[ISDNman]

That is a weird one have you tried dialing with both DTMF (tone) and DP (pulse) dialing?

I would expect serious and obvious attempts to remedy the problem within a week on a residential line (48 hours max on a business line).

At that point if they are clearly trying to solve it you have to cut them some slack as long as they keep trying (soem problems are tricky).

Of course a lot depends on the current regulatory environment. In the old days the acceptable objectives for repair time were stated in the tarrifs and if they exceeded those you could put a lot of pressure on the Telco by threatening to contact the regualtors. Nowadays a lot of stuff is now "free market based" meaning you may have no recourse other than chanigng carriers and then crossing your fingers in hopes they are better.

The most likely cause of these symptoms is that the class or service or dialign type (DP, DTMF, or both) got changed at the CO. If your phone works on another line (you have tried that, yes?) see if you can get them to try dialing out at the CO from this line. If they can't that eliminates everything but the subscriber line itnerface card and the switch programming.

Loss and noise would be the major other factors. If it is analog 2 wire copper all of the way to the CO you (or they) can measure this by dialing form a transmission test set to a "quiet termination" or "miliwatt tone" line.

Best of luck.

 

[orypecos]

Some areas have legal requirements for a line due to emergency services need. U might check with the government and see if they require a residential line to be fixed within a certain amount of time or massive fines for the provider.
Course, if U can, just tell them to forget it and cancel your service and use your cell phone.

 

[johnpoole]

those type of problems are getting more common, because of the choice of vendors, the providers can delay repair due to the problem being "not my trouble".. if i reported a home out of service, 24 hours is slow, for a business line, 4 hours is forever.. at my worksite, 15 minutes would be way to long, we sell 4 hour response time, but if it took that long, our customers would look somewhere else.. sometimes the money you save is not worth the trouble.. i've seen thousands of customers save money by switching providers, 99 percent of them switch back.. for some reason people think the phone company is the worst deal in the world, until they try a few ip providers who have been in the voice world all month...

john poole
bellsouth business
columbia,sc