Down SL1100

[jsaad]

I came across a customer whose phones were all dead. Nothing on the screen. Ksu has power, flashing blue and red light. I take the phone with cord and plug directly to the ESI 1-4 or ESI 5-8. At least that should work, nothing worked. I reset it many times. held down the red reset button for 10 seconds, nothing. I opened it to make sure nothing was loose, all secure. Also tried the analog port, nothing. What could it be? I have yet to have a bad system (1100 or 2100). Not sure if it is just a bad card or KSU is totally bad. I did not try a laptop with PcPro.

 

[belevedere]

If you can get a database back up do so. If it's not a hardware issue, try a factory default. Power down. Press and hold the red reset button. Keep it pressed down while powering up. Continue to hold it down for ~10 seconds then release it. Wait ~ 4-5 minutes for it to default and reboot. If you still have nothing, then is probably a hardware issue.

 

[Daniel_RO]

I would suggest the system has copped a surge or similar, check with Laptop that you can access and get database, and on these systems the ESI1-4, ESI5-8 ports are all on the main board, so would likely mean a new system, not just new cards.

You could attempt to add an 0800 Daughter board to the system if customer isn't willing to purchase a new system, but there is no gauge to the extent the system is damaged, and this bandaid could fail in a day or a few years.

 

[jsaad]

Agree on the surge. I later saw a burnt / melted power strip. But I figured that if the system was shot, no lights would be the first sign. We have lights.

 

[belevedere]

It probably affected the PSU. You can measure the voltages, however it is not a replaceable part. The SL1100 was officially discontinued from NEC.