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double-click office file does not launch application

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qwirty

MIS
Mar 1, 2003
3
US
I first noticed that a user was not able to launch Excel or Word by double-clicking on an attachment from Outlook. Nothing happens at all after the double-click. Then I noticed that the same behavior occurs when I double-click an Excel or Word document within Windows Explorer. If I first open Excel or Word and then double-click the document, it loads up fine, however, so that's her workaround for now. I've already tried repairing Office XP and also removing and then recreating the file associations. Powerpoint documents launch Powerpoing just fine.
 
Remove the file association but don't create another there, and then go to a file and right click and then "open with" and click off the box open every time using the program you select in the box.
 
If you are running Norton, check there, they have a fix.. it was associated with live update. on the 7th of Jan...
 
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