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Good Morning, I just have a quick question. About once every 2 or 3 months a call will come in to 2 Agents at the same time. One Agent needs to drop off, and the other takes the call. I believe this to be just an anomaly but I was just curious if anyone has run across this and actually tracked something like this down. My queue lengths are set to 75 on each split. Personally I think this is just a timing issue and is so rare it is practically impossible to isolate. Any thoughts or suggestions would be greatly appreciated.
Good Morning, I just have a quick question. About once every 2 or 3 months a call will come in to 2 Agents at the same time. One Agent needs to drop off, and the other takes the call. I believe this to be just an anomaly but I was just curious if anyone has run across this and actually tracked something like this down. My queue lengths are set to 75 on each split. Personally I think this is just a timing issue and is so rare it is practically impossible to isolate. Any thoughts or suggestions would be greatly appreciated.