Yeah, I tried that. The customer was never given a sold-to number by the company that sold them their system, and that company refuses to cooperate with anything. The customer approached us yesterday morning with a dead 500v1, and I overnighted a 500v2, but didn't get the SD serial in time to call the distributor.
I have a spare dongle with a VmPro license on my desk for just that reason. At least the voicemail is working even if all other stuff is not. Has helped me out of a pickle before.
Joe W.
FHandw, ACSS (SME)
"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter
my dongle has no essential license so I have to buy one for it to make it work on the releases or chassis that need one but I also have not used it in a while and could not justify the cost so far as I have not used it in a while.
Thanks for the star nnarrnn hope that all goes well and you get the stuff up and running soon.
Joe W.
FHandw, ACSS (SME)
"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter
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