Does this make sense?

[JamieBouchie]

Every time we discount an item at 100% from or POS software(ACDEV) it shows up in our AR in Accpac for that customer. Even though the customer pays credit card/cash/etc the discounted item shows up in their AR on account.

We sold a macbook but had to take a power cord from inventory for it so we just sold it at 100% discount to keep the inventory right.

Any ideas on why this is happening?

Thank you

 

[ettienne]

That's the way it should work, it's an accounting system after all.

 

[JamieBouchie]

But if we are selling it as payment type cash and discounting the item to be $0 we don't want the item to be put on the customers account, we just want the item to be sold as cash and taken out of inventory.

What do we do with the account balance for this customer now? Just write it off?

 

[ettienne]

What account balance? The invoice was $0.

 

[JamieBouchie]

The invoice wasn't $0. The one item (the adapter) was but there was a macbook computer on there also. However, the only thing that went on the customers account was the $99.99 for the adapter (even though we discounted it to $0 and the customer paid credit card for the total invoice amount)

 

[ettienne]

Speak to ACDEV about it.

 

[JamieBouchie]

ok Thanks