Does anyone know when the BSR comma 1

[VNS1000]

Does anyone know when the BSR commands are used below if there is a possibility to check which queue the software routes to as 'best'


consider split 1 pri 1 adjust-by 0
consider split 2 pri 1 adjust-by 0
queue-to best

Thanks

 

[europe]

With the list trace vector command.

the outcome will look like this:

LIST TRACE

time vec st data

12:32:54 0 0 ENTERING TRACE cid 4004
12:32:54 370 1 vdn e6516 bsr appl 2 strategy 1st-found override y
12:32:54 370 1 wait-time
12:32:54 370 2 goto
12:32:54 370 3 consider
12:32:56 370 4 consider location 1 ewt 110 adjusted ewt 110
12:32:56 370 4 consider
12:32:56 370 4 consider skill 43 pri l ewt 154 adjusted ewt 154
12:32:56 370 5 queue-to
12:32:56 370 5 queueing to location 1 interflow vdn here the outflow eternal phone number will be
12:32:58 370 6 LEAVING VECTOR PROCESSING cid 4004
12:32:58 370 6 TRACE COMPLETE cid 4004
Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe

 

[VNS1000]

thanks europe but I think I didn't explain properly in my initial post what is was I needed.

I need to make a decision based on a situation where there could be heavy traffic in the 'best' skill. If the best skill has too many calls in the queue I'd like to disconnect with a message. But I can't see a goto command which acts on whether calls-queued in skill best >xx

I want to queue a call to the best of two skills but only if the threshold of the queue hasn't been exceeded.

 

[Phoneman2]

What if you put in a check. goto step x if calls-queued in skill x pri m greater then 15 Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[VNS1000]

well I'd like the system to consider which is the best skill of the two available so once the consider statements have been processed the skill will be known as 'best' and the actual skill number won't be there for me to work with so I nedd an if statement that will work with the variable 'best'. On the statement
goto step x if calls-queued in skill x pri m > 15

x has to be a number not 'best' in this statement as the system wants a skill entered between 1-99 which of course I can't do because I don't know which is the best skill.

 

[europe]

Sorry,

I don't see why you want to do this, if the skill that has been selected as the best skill then the EWT was the shortest. Fot the next call that needs to be ueued the proces will be run all over again.

So the everything will be considerd again (also the call that just has been placed in the queue, by placing that call in the queue the EWT for the skill just got bigger)

What you could do is do the following after te queue command:

Queue-to-best
Consider skill 2pri m adjust-by 0
Consider skill 3pri m adjust-by 0
Check best if wait improved >45

Now while a call is in the queue for what was the best skill it will check if it can be served faster in another queue.
NOTE:this works with the EWT from the call since it is all ready queued, while when the call is not queued you are looking at Skill EWT.

Hope this all makes sence
Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe

 

[VNS1000]

Thanks Europe.

I quite like the option you explained where you can recheck the other queue later on if the wait-time has improved. If the call can be served faster in another queue, aprt from it being queued to the faster queue will it also stay queued in the original 'best' skill so effectively it being queued to two skills?

The difficulty I'm having is really being able to control the disconnect during heavy traffic. I'm trying to do this after the 'consider' statements. I'd like to route the call to the 'best' skill out of two skills but only if that 'best' skill has say less than 10 calls queued otherwise I'd liek the call to be disconnected. So I was wanting to find an 'if' statement that would check calls-queued in 'best'. Thanks