Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Does Anyone know Aspect Spectrum, and how to manage WPA agent dialing?

Status
Not open for further replies.
avayaswitchwitch

avayaswitchwitch

IS-IT--Management
Dec 28, 2004
20
0
0
US
I have an ASPECT Spectrum call center with agents using WPA clients. My agents may need to call direct dial numbers + an extension such as - 9-1-NPA-NXX-XXXX, +2 digits, +3, +4, or +5 using WPA. WPA and or the Spectrum doesn't seem to allow this. Does anyone know a workaround?
 
Status
Not open for further replies.

Similar threads

gshadz16
  • Locked
  • Question
Aspect ewfm data migration
Replies
0
Views
72
gshadz16
gshadz16
rlopezvc
  • Locked
  • Question
Aspect AQM 18.x Integration with other ACDs
Replies
0
Views
76
rlopezvc
rlopezvc
mmoore01
  • Locked
  • Question
Day of week factors for Aspect WFM
Replies
0
Views
66
mmoore01
mmoore01
gshadz37
  • Locked
  • Question
Aspect Contact Server "Unspecified Error" opening eflow
Replies
0
Views
132
gshadz37
gshadz37
risingoptions
  • Locked
  • Question
Aspect/Rockwell ACD Decommissioned - Need Spare Parts?
Replies
1
Views
92
SeekaPeak
SeekaPeak

Part and Inventory Search

Sponsor

Back
Top