Does anyone has telephone system contigency flow/plan

[tphethai]

Telephone System Contigency Flow or Procedure... I have to write it and sent to my boss

 

[jasonmerchants]

What are basing the plan off of? Catastrophic system failure? Building damage? Loss of power/T1s/etc? Or just everything in general?

Jason
Network Engineer, Cisco & Nortel

 

[trvlr1]

It is unlikely that any two locations are going to have the exact same contingency plans. How much money do you have to spend, whats your expected recovery time, what % of staff will you get working and to what level. Under what situations would you move, do you have somewhere to go, too many questions unanswered to give you a good answer.
You need to talk to your boss and see what he wants to do then make your plans fit him/ his budget / his ability to make your plans happen.

 

[Splic3d]

It would also depend on a "realistic" availability of techs to respond as well. Or company has set a "system down, partial system down, Can't call out or in, ect." to a min response of 2 hours. Standard service , a single phone or various problems to same day response. Adds, moves and changes at same day or next day. And all should be addressed with at lease a call. Communications with the customer should always be forefront. You may want to contact your customers as to what they want from you and make a realistic response to them. They are the ones who provide your pay checks and operating cost coverage.

http://www.i3techgroup.com

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti