Below is a sample of some script from an XML file (file name is something like "filename1.xml" etc.)
These script files are used with a predictive dialer.
They are not used for all functions...only certian types of campaigns (for those familiar with call centers).
I've gotten a basic overview and can create functioning scripts...but they are very limiting...and there is little to no documentation.
It is not Voice XML (I don't think...b/c the files do not have an vxml extension). However, they do involve voice related commands.
Does anyone recognize this....and can point me the direction for some specific forums or online documentation?
Thanks very much.
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<?xml version="1.0" encoding="UTF-16" standalone="yes"?>
<Script Version="1.1.1" Type="Inbound"><ScriptVariables/><ScriptText>^
:L1^
NOTIFY STATESTATUS=10001^
USERINPUT SPEECH=S:\vox\SetF\INTRO.vox INPUT=123 1=L2 2=L4 3=L6 DEFAULT=XD INVALID=L1I ^
GoTo L2^
:L2^
SAVE TERMCODE=YS^
NOTIFY STATESTATUS=10002^
GoTo L3^
:L3^
NOTIFY STATESTATUS=10003^
PLAY SPEECH=S:\vox\SetF\THANKYOU.vox ^
GoTo END^
:L4^
NOTIFY STATESTATUS=10004^
SAVE TERMCODE=NO^
GoTo L3^
:L5^
NOTIFY STATESTATUS=10005^
SAVE TERMCODE=DK^
GoTo L3^
:L6^
NOTIFY STATESTATUS=10006^
PLAY SPEECH=S:\vox\SetF\DESC.vox ^
USERINPUT SPEECH=S:\vox\SetF\DESC_OPTIONS.vox INPUT=1234 1=L2 2=L4 3=L5 4=L6 DEFAULT=XD6 INVALID=L6I ^
:XD^
SAVE TERMCODE=HU^
GoTo END^
:XD6^
SAVE TERMCODE=DK^
GoTo END^
:TRF^
SAVE TERMCODE=TF^
GoTo END^
:L1I^
PLAY SPEECH=S:\vox\wrongnum.vox^
GOTO L1^
:L6I^
PLAY SPEECH=S:\vox\wrongnum.vox^
GOTO L6^
:FAX^
SAVE TERMCODE=FX^
:END^
</ScriptText></Script>
These script files are used with a predictive dialer.
They are not used for all functions...only certian types of campaigns (for those familiar with call centers).
I've gotten a basic overview and can create functioning scripts...but they are very limiting...and there is little to no documentation.
It is not Voice XML (I don't think...b/c the files do not have an vxml extension). However, they do involve voice related commands.
Does anyone recognize this....and can point me the direction for some specific forums or online documentation?
Thanks very much.
----------------------------------------
<?xml version="1.0" encoding="UTF-16" standalone="yes"?>
<Script Version="1.1.1" Type="Inbound"><ScriptVariables/><ScriptText>^
:L1^
NOTIFY STATESTATUS=10001^
USERINPUT SPEECH=S:\vox\SetF\INTRO.vox INPUT=123 1=L2 2=L4 3=L6 DEFAULT=XD INVALID=L1I ^
GoTo L2^
:L2^
SAVE TERMCODE=YS^
NOTIFY STATESTATUS=10002^
GoTo L3^
:L3^
NOTIFY STATESTATUS=10003^
PLAY SPEECH=S:\vox\SetF\THANKYOU.vox ^
GoTo END^
:L4^
NOTIFY STATESTATUS=10004^
SAVE TERMCODE=NO^
GoTo L3^
:L5^
NOTIFY STATESTATUS=10005^
SAVE TERMCODE=DK^
GoTo L3^
:L6^
NOTIFY STATESTATUS=10006^
PLAY SPEECH=S:\vox\SetF\DESC.vox ^
USERINPUT SPEECH=S:\vox\SetF\DESC_OPTIONS.vox INPUT=1234 1=L2 2=L4 3=L5 4=L6 DEFAULT=XD6 INVALID=L6I ^
:XD^
SAVE TERMCODE=HU^
GoTo END^
:XD6^
SAVE TERMCODE=DK^
GoTo END^
:TRF^
SAVE TERMCODE=TF^
GoTo END^
:L1I^
PLAY SPEECH=S:\vox\wrongnum.vox^
GOTO L1^
:L6I^
PLAY SPEECH=S:\vox\wrongnum.vox^
GOTO L6^
:FAX^
SAVE TERMCODE=FX^
:END^
</ScriptText></Script>