Does any body know how to fix call pilot reporting 1

[scanjet]

I have installed and re-installed call center reporting for cp 100 but I can not get the skill sets to show up on the reporting therfore it does not work.Please help me!!!

 

[senk1s]

there were a couple of posts - about things to do and not

What version of CP and reporting are you using? there is a diff procedure for diff versions

Get assistance from a vendor, it is giving too much problems

 

[scanjet]

The call pilot is 3.0

 

[senk1s]

What are the steps you have completed?

 

[scanjet]

loaded IIS then server application then tested configuration then installed latest version of java

 

[ahallai44]

I'm having the same issue with my installation. Able to log in but can't get the skill set to show up. No data is being loaded?

 

[lugerlover]

I need to say this....my engineer spends his days on this issue...i have heard that whats really needed is a new software platform because this one really sucks and is almost impossible to get working...to boot been told may need a stand alone network with fresh install to do it...At least cintechs product worked...and reboot on server pc would start if fell asleep

 

[ahallai44]

Does anyone have an answer for the skillset not showing up?

 

[ptstechnician]

I installed Reporting For Call Center on a standalone pc with no problems. Here is what I did - Installed XP, all updates (including SP2), I.I.S, Java 1.42 (has to be this version), Netframe 1.1. I next installed the RCC Server (make sure the listing port is 8088 and the ip address is the Call Pilot that has Call Center) and then the client. I have installed it on other machines with major problems and the fresh install has been the answer.

 

[lugerlover]

excuse mr /ms customer we need a stand alone machine to these specs so it will work...sorry not included in package price...kinda sounds like a symposium server

 

[exbobwhite]

We had the same issue last week went installing, the Nortel rep had us do a free upload to 150, I believe. Do a total install then reinstal. Installing the reporting module first then the call module second.

 

[ptstechnician]

You have to install the server first then the client (a must).