Sep 30, 2005 #1 caper1175 MIS Sep 23, 2003 42 US Could someone tell me if ACDTIME from a Skill report include External Out Time? thanks.
Oct 3, 2005 1 #2 TykeUK Technical User Jul 27, 2004 525 GB ACDTIME does not include external out time, they are 2 separate data items. Hope this helps Upvote 0 Downvote
Oct 4, 2005 #3 BHodgins IS-IT--Management Nov 1, 2001 222 US acdtime is only incoming queued calls Upvote 0 Downvote