I've inherited a pbx system (7 Option 11's connected via WAN). Prob is there is no documentation anywhere as to when phones were created, for whom, or even where. There is a phone roster maintained by one of the ladies at the main office, but going through it today, found it was only about 90% accurate. At one site have 4 analog cards supposedly at 95% capacity but will be suprised if even 50% of ports actually used. At another site, phone closet has over 50 66-blocks supporting 35 users ??? and no call center. My question concerns best practices for keeping track of when/where phones are installed. Also, need to track punch blocks. Would one of you be willing to let me copy your inhouse procedures and/or dbase/spreadsheet format? Any other suggestions/advice will also be appreciated. Thanks in advance for any help you can provide.