Document Sharing and Emailing from WSS

[simoneau]

Hello,

I'm having some issues with attachments in Emails being blocked by Antivirus programs (F-Prot). This problem occurs when the attached documents are created from templates in WSS document libraries. When the documents are created on a workstation then uploaded to the document library, the attachment is not blocked and the email is sent/received properly.

Are there embedded links or other items included in documents created in WSS that might be interrupted as virus/worm/trojan? I have scanned my WSS server
and no apparent viruses were found.

Also, I was able to send the document created in WSS by using another email server(without an AV program installed) to our external client but when that
client opened the attachment it tried to connect to my WSS server. Surely you should be able to email documents created and collaborated in WSS?

Note about the document: it was basic Excel spreadsheet without links, the same problem occurred with a basic Word file during testing.

Thanks for your time,
Marc

 

[Thomas2000]

Hello,

When you e-mail the documents how do you do it? Are you saving the documetns locally first or just through for example use explorer view and use the send to.. ?

I know that we have similar problems that the reciepient of a document when opening it is trying to access the sharepoint site. So the office application is aware that it comes from a sharepoint site and it tries to check on the sharepoint site if there are any updates.

Do you know what the AV sofware says when you try to send it? what is the message you get? You should be able to get a detailed description of why it was blocked.

One of the "benefits" with sharepoint sites is that you should not have to send emails with the documents attached, they are instead stored in sharepoint for online collaboration.

Regards,
Thomas

 

[simoneau]

For example, working on a Excel spreadsheet created from a sharepoint document library template, if I save the document locally or use 'Send to' from Excel the document gets blocked. The following is the text from the blocked email message:

***** Attachment removed by F-Prot Antivirus *****

The attachment/message

Test 2.doc

was a virus/worm/trojan. It was removed.

This message was generated by F-Prot Antivirus Mail Scanner.

I'm aware of Shared Attachments, but they don't apply when sending to external clients that will never have access to our sharepoint sites.

Cheers,
Marc

 

[Thomas2000]

Ok, that is strange (and interesting). I do not think I've tested that with our e-mail system, will do that. We are running another AV software on our e-mail system.

Regards,
Thomas

 

[Thomas2000]

I did a test, and it looks like we acutally are using F-secure aswell in our e-mail system..and it does block the file aswell. This I will look into a bit more!

It has to be something in the document template that adds something the AV software interpret as a trojan or virus.

When (if) I find any solution I'll post it here.

Regards,
Thomas