Document Recovery Problem

[gtstangman35]

Good Afternoon,

I posted this a bit back but was hoping someone had a solution since then. I am using Windows 2000 Server with Terminal Server and Word XP and when a user logs into the machine to MS Word XP it pops up for EVERY user about document recovery and when you go to delete them it says cannot read from source file or disk. And it continues to come up for EVERY user evey other time they log into word. It is almost like it thinks there is a file in recovery that really isn't there. How do I stop this? Disable something? It is really annoying!!

 

[bazzert]

Got same problem would be interested if someone has answer to this.

 

[ph1sh]

i am now experiencing the same problem...when opening word, the document recovery window appears. i can't seem to get rid of it. did you ever figure out a solution?
we are running word 2003, terminal server 2003.

Thanks,
Jen

 

[ph1sh]

i found this solution on google groups. it word for me:

Sometimes document recovery gets 'stuck' and it requires removal in
the Registry.

In the Registry locate:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Resiliency

If the Resiliency key is present then Word will invoke document
recovery. If found try renaming/deleting it and see if the problem is
resolved.

after doing the above, i immediately did the following:
create a new document with the same name, in the
same folder. Then let Word "recover" it. Accept or reject the "recovered"
file, then delete the dummy one. Sometimes this sort of runaround is the
only way to break the cycle.

 

[xlhelp]

Since most systems are doing this, chances are the resiliency key is not getting cleared when word shuts down.

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Resiliency

Try deleting it and that may solve the problem.

Another way to resolve this would be to create a NEW document with same name. Close and start Word again. Let it recover the document and then delete the dummy one.

http://www.geniusmedia.ca