Document losing extension when forwarding from word

[Frankenherder]

Hello,

I have a user who works on a word doc and goes to "send to recipient(as attachment)". This works fine however outlook will open and the document will be there but the .doc extension is not there.

So when forwarded the recipient has an attachment with no extension then I get the call.

Has anyone come across this before? Any ideas?
We are using outlook and word 2000.

Thanks
Matt

 

[genomon]

In Windows Explorer Tools|Folder Options|View you can select an option to hide extensions of well-known file types. Perhaps the same exists in Outlook options?

Cogito eggo sum – I think, therefore I am a waffle.

 

[kjv1611]

You sure it's not an Operator Error?

I'd imagine it's possible to attach files to email, and lop off the file extension.

--

"If to err is human, then I must be some kind of human!" -Me

 

[cmeagan656]

genomon is on the right track. I believe that if the user has the options to "hide extensions for known file types" selected in Windows Explorer _>Tools|Folder Options|View then if that user uses "send to recipient (as attachment)" the extension will not show.

To test this have the user deselect the option to "hide extensions for known file types".


Hope this helps.

Please help us help you. Read Tek-Tips posting polices before posting.

 

[Frankenherder]

The user does not have access to hiding the extension via GPO.

To clarify, even if the Extension was hidden, the attatchment should still have the icon for a word document. It is like it is renaming the file name and dropping the extension.

Any more thoughts would be appreciated.

Thanks
Matt

 

[Servamatic]

Does the doc open in Word after it is received? Or does the user get the box to select what program to open the document with?

Richard S. Anderson, RCDD

http://www.servamatic.net

 

[genomon]

even if the Extension was hidden, the attatchment should still have the icon for a word document

Not on any of the PCs in our shop.

Cogito eggo sum – I think, therefore I am a waffle.

 

[Frankenherder]

The doc does not open when received. You are promptred to pick an app to open it with.

The problem is that I can see there is no file association before it is even sent.

Matt

 

[Servamatic]

Take a look at this, may help. Have you installed SP3 for Outlook and Word?

http://support.microsoft.com/kb/326668/

Richard S. Anderson, RCDD

http://www.servamatic.net

 

[Frankenherder]

OK, problem resolved. I am a certified bone head.

The user started to use periods "." in the document names. Outlook was looking for the file extension after the period.

Thanks for the advice everyone....
Man I wasted too much time on that one....
Back to work now

Matt

 

[kjv1611]

Hence:

You sure it's not an Operator Error?

--

"If to err is human, then I must be some kind of human!" -Me

 

[Frankenherder]

Calling her an operator is a promotion.

I remember one of my instructors told me that Users=Losers!

I jumped a few steps there!

Have a great day everyone! Caffeine buzz in full effect!

Matt

 

[Servamatic]

Another "Loose nut on the keyboard"

Richard S. Anderson, RCDD

http://www.servamatic.net

 

[fumei]

I remember one of my instructors told me that Users=Losers!"

Whoa there. While I (after 30 years of trying to educate users) can agree with a certain level of that, the primary source of that attitude are systems/programmers. From many many experiences - again not totally disagreeing with the sentiment - one could also say:

Programmers = Completely Oblivious To Real World



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without that awkward dying part."

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Gerry