do your companies do the IPO as well?

[aarenot]

I wonder how many BP's will be looking for IPO implementors with training and experience. Are there many BP's who hsve not started preparing for the IPO solution? What are your experiences? Have they started training you guys yet? I have had some training and some experience, but wondered how it is elsewhere. How quickly do you see the Merlin work load diminishing? Are your companies looking for experienced IPO implementors? Are they offering you training on the IPO?

You do not always get what you pay for, but you never get what you do not pay for.

 

[IPhello]

My company has many IPO's in the field and have multiple employees trained on installing it. I probably have 60+ installs under my belt.
What I don't understand is why Avaya is getting rid of the Magix so quickly. We still have customers that love it and do not want the IPO. I think that has a lot to do with the name. When they see the IP it scares them. Avaya should have said in 1 year we will stop sales of Magix. Not 4 months.

 

[tdaugirdas]

From what I hear regarding bugs/performance, etc. - customers should be scared of IPO - very scared indeed. Once the tax advantage of IPO disappears - where will those customers be then??

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[aarenot]

IPHello, thanks for your response. tdaugirdas thanks for yours as well, did you have any responses to your training and experience with the IPO? What do you derive this opinion from? I have seen many an IPO working away with out issue. I will also say I have seen issue, but that is not common to only the IPO. The more experience I have with it the less issues I have with it.

You do not always get what you pay for, but you never get what you do not pay for.

 

[tdaugirdas]

I guess my concerns about IPO come from several sources - comments in this forum - and the barrage of problems I browse through on the IP Office Forum. Most of the questions on this forum deal with programming-related issues that are usually resolvable - a knowledge/experience issue. Most of the issues I see on the IP Office forum are issues caused by software/hardware glitches in IP Office and IP Office's lack of compatibility with other (non-Avaya) equipment. There seems to be a constant stream of patches and fixes - that do not fully resolve problems. Then again - maybe I am a bit biased.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[IPhello]

aarenot,

I guess my concerns come from the fact that Avaya "Hearsay" of course, is thinking about charging for software patches. Software patches should not have to be paid for when they seem to break stuff in previous patches. I have multiple IPO's out there that work without troubles, but I am afraid to upgrade if an issue does arise because of what it might break. I think a lot of SMBS partners install them, but will stay away from different applications in them because of issues that they have with them. Most of this comes from the training at the Avaya shops. It is not very well thought out and I have found that it is easier to sit in the shop and try it out.

I love the IPO except for a few things. Line appearances that you cannot turn ringing on an off, rebooting just to make an extension change, and having to pull a config and send it back (possibily toggling something on or off in the process),to name a few.

 

[aarenot]

tdaugirdas, thanks again.
I see issues that come to resolution in the IPO forum as well as glitch issues. The former being the majority. Earlier releases had more glitch issues than current releases, so many posts may deal with earlier releases as well. Also, the Forum is not IPO success stories, it is a tech forum about technical issues and peer to peer sharing of knowledge and experience. This would only show issues, as it should, and may be justifiable cause for your bias, and opinion about the IPO.
IPHello, thanks again,
I think there are many untrained, inexperienced IPO implementors out there right now. This may be because BP's are sometimes too cheap to offer training, and do not provide an equipped lab for self training. Instead, using their customers as a lab to train their implementors. Experience, training, and an equipped lab are important to this proccess of equiping implementors gaining knowledge, if any are lacking, so will their learning curve be.
I agree with your feature requests, and the future success of IPO will depend on Avaya's reactions to them in the long haul. New software releases costing money will come eventualy, hopefully with full suuport for all feature and glitch resolution. I have not heard from Avaya of those being at a fee as of yet.
As far as updating to newer releases, I have never seen the point unless there is a feature, or issue which demands it. If it is not broke, do not fix it. I usualy figure it is best to sell the last feature set upgrade, and test the current one in the field before selling those features. Do it, then sell it is a good approach. It lets you know by experience with functionality, what you are selling.

You do not always get what you pay for, but you never get what you do not pay for.