Do we need SECC oir CC 6.0?

[mikethephoneguy]

Good day

Is there a way to have one ACD agent login to multiple ACD queues with out having to purchace SECC or CC 6.0?


Thanks in Advance

Mike

 

[StoneColdphoneman]

You need Symposium if you want to have agent assigned to multiple skillsets .

 

[Watsonj]

We used to have Multi Queueing available on a Meridian MAX run system. I believe there is a Multi Queue package (MQA?) that had to be activated.

 

[StoneColdphoneman]

I believe that Meridian Max has been replaced by Symposium.

 

[Watsonj]

Well, I didn't say we were current!

Meridian (I believe) has officially entered End Of Life, as well as not being sold...

I was recently told that you couldn't buy Symposium seperately anymore, that you now have to buy Contact Center - it was all being bundled together. Can anyone confirm this?

 

[mikethephoneguy]

We have MQA package on our 81C I believe that we purchaced it because we were going to install either SECC / CC 6.0
but now they don't want it, but they want to have agents login to different queues.

 

[bigindian65]

You can not, without MAX or Symposium, log into mutiple queues even if you have MQA.

I have CCM 6.0.04.04 Co-Res Which is Sym & Webclient w/o thick client, all browser base. But you do not have to purchase every bell and whistle offered with CCM. I beleive there are 3 packages pending on company size.

 

[kirchenlo]

Multiple Queue Assignement is possible without having CC6.0/Symposium/MAX. Check out the following NTP “ACD system features” Page 355 MQA. It states that:

For CS 1000 Release 4.5, MQA requires the following:
• MQA package enabled
• MQA prompt set to YES in the ADS block

Note: Meridian MAX and the RPRT option are no longer required for
CS 1000 Release 4.5.

 

[bigindian65]

Forgot about that, yes 4.5 and above are good to go. Thanks for the correction.

 

[TelTech11]

Ditto
you can have MQA without Meridian Max, however can you build an ADS Block after your ACD DNs and ACD phones are allready built?