Do unassociated DN's forward calls?

[dudecrush]

I've got call manager 9.1, and I'm in need of a second opinion...

Is it possible for a DN to take or forward calls if it's disassociated from a device/endpoint? I want a DN to forward to a toll-free number, but I don't need it assigned to a desk phone/end-point. I experimented with that by forwarding my personal DN to my cell phone, then disassociating that DN from my desk phone. When I called my number, all I got was a busy signal. I thought perhaps I did something wrong.

I did some asking around and I was told that it can work. However, once it’s disassociated from an endpoint, the DN is no longer registered (and thus can’t forward). To get it to work on the back end, it would need to be a transform (or route point) instead. Is this correct, or can it work without deleting the DN and making it a transformation pattern?

The reason I ask is because when I used to administer an Avaya system, a DN could exist in the PBX as a "software phone" and didn't need to be associated to a phone. I find it odd that Cisco can't do something like this.

 

[whykap]

Either create a directory number without ever associating it with a phone, or better yet use a CTI route point. Both work, I like the latter as it has less chances to be deleted from user error

 

[gnrslash4life]

I agree with whykap.


Also, you need to take what you know about how Avaya/Nortel/Shortel/etc do things and throw it out the window. Different product. Different things. Especially if you came from a TDM system like myself.

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE
CAPPS

 

[dudecrush]

gnrslash4life - I completely agree: I've learned that Avaya and Cisco are completely different systems and operate in fundamentally different ways. You may perform similar tasks between the two, but there is no "knowledge transfer" of those tasks from one to the other. You have to learn it all over again. Still, I thought that a "software-only" DN was possible....

So if I have a DN that is associated to a phone and I want to make a Route Point:
a) Do I have to delete the extension before creating the Route Point, OR
b) Can I just add the extension to the Route Point and then disassociate it from the phone?

To put it another way - which method preserves the DN settings and keeps call manager from complaining?

Thanks guys.

 

[gnrslash4life]

You cannot add an existing DN to the CTI RP using the same Partition. You can however, use a different partition for the same DN. However, what youre looking to do is the first option it seems. So youll have to delete the DN completely and create it on the CTI RP.

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE
CAPPS