do i need more UM channel licenses

[imran4212]

hi all,

I have ns500 pbx, with 6 Lcot lines and recording features enable. I had installed 1 small dsp card, SD card and 4 UM channels license + 2 built in. From AA call reaches to all agents in group after that recording from all 6 lines is working perfectly but I have seen there was some call recording is missing for some days and time. after doing some investigation I found it gives error like "insufficient the process" then by error code from log information file. it says I have to purchase more UM channels. where I have 6 UM channels license for 6 Lines. kindly tell me why is like that and what will be the solution.
P.S
I had made recording for both internal and external call and also what is difference between two way recording and call recording

thanks

 

[Mike_K]

What is the error number?

 

[Ired]

It is hard to understand in fact what the problem is.
It could be a shortage of DSP resources - if you use a lot of IP services or conferencing same time with recording process.
It could be a problems with SD card capacity - if there's no auto backup feature and old record deletion.
It could be a busy UM channels - if somebody uses 2wayRec at the same time with Call Recording by Manager.

Need to analize.

2wayRec is a feature for recording conversations of your own Extension by manual pressing RecStart / RecStop button.

Call Recording by manager is a feature for automatic recording for pre-defined Extensions.

P.S. By the way! If you have your described problem quite often (ex. once in a day or two, or at least twice a week), you can install free 10-days Activation Key for additional UM-channels and look if the problem will appear in that trial period.