DNS Help

[rdionicio]

We have a site that our internal users can go to, for example, site.avid.com, but our WAN users cannot access the site by typing the address in IE. The only way they can get there is to type the external IP that we have for that site. Should it be resolved if I added an A record of the IP for that site?

 

[WhoKilledKenny]

What do you mean by WAN users? I would assume that a WAN user is part of your internal domain. If the user can only get to the site by IP address then, more than likley, it is a DNS name resolution issue.
-Does your Domain span accross multiple sites?
-What DNS server(s) are the WAN users configured to use?
-What is your DNS Replication Topology?
-Any port blocking going on between sites (firewall)?
-Is the website hosted internally(intranet) or available on the web(Internet)?
-If a public web server, does it share the same Domain namespace? e.g. Your public and private (AD Domain)namespace are both named avid.com?

More info will give us a better picture...

 

[rdionicio]

Our domain spans to about 5 other sites across the US. Each site has its own DNS server. The website is hosted internally and can be accessed through the web. Each DNS server replicates to each other.

 

[WhoKilledKenny]

Sound like your private and public namespace are the same (avid.com). You would only have to add a host record or CNAME (Alias) for "site." This would be done on your internal DNS server's Avid.com forward lookup zone. Verify the host record replicates to all DNS servers in your domain.
You can also do an NSLOOKUP on a PC that is not resolving, to troubleshoot further.

 

[rdionicio]

Thanks, I'll try that out and repost my results.