DNIS to Contact Center

[CTarv]

Trying to get DNIS passed to Contact Center 6.0. I have a CS1000M swv 5.5. I'm getting the four digits passed across my LD PRIs from the carrier, but when I run a call by call report in Contact Center, it has DNIS as blank. Do I have to turn this on somewhere, and if so, does turning it on affect anything else I'm doing?

 

[bigindian65]

When you say passed, is the Call Flow working, or are you talking about Reporting?

Mato' Was'aka

 

[CTarv]

I'm trying to route using DNIS to get better reporting, but neither the routing or reporting is working. I checked my call by call reports to see what DNIS was passing to CC6, and it always shows up as blank or 0.

 

[bigindian65]

So, in ld 49 you have the DNIS pointing to a CDN that is acquired in Symposium right?

Mato' Was'aka

 

[CTarv]

Most of my DNIS in ld 49 are hitting SDNs in CallPilot. We normally send through a menu and then send to a CDN/Script once they make their menu selection.

 

[bigindian65]

I do that with a couple, but I do not use call by call, or DNIS within Sym, so I guess I can't help troubleshoot too much, I just make sure all the CDNs/DNIS/DID are named in 95.

Mato' Was'aka

 

[CTarv]

I normally don't use call by call either, but I have it turned on for a few skillsets. I tried converting my DNIS to an acquired CDN, but still have the same effect. No routing by DNIS.

 

[bigindian65]

it on on the route right?? DNIS yes and day/night tables (DCNO)declared?

Mato' Was'aka

 

[CTarv]

What load do I go in to check?

 

[bigindian65]

prt your RDB in ld 21 that your inbound is using.

Mato' Was'aka

 

[CTarv]

Looks like I've got DNIS NO across the board. What harm is it to turn it on?

 

[bigindian65]

No harm, you need that in conjuction with IDC yes I'm thinking...

Mato' Was'aka

 

[CTarv]

I also see a DCDR field (Include DNIS number in CDR records).