DNIS Problem

[Virtualman9000]

Alright, here's my latest:

Bank customer has a Voice Response Unit capturing ANI to give callers personalized account info. They want us to deliver DNIS so the menus will play based on what number was dialed in. Set up a test trunk with DID as speed dial to ARS 5688. VRU receives ARS 5688 as DNIS. VRU then does a hook flash transfer to path 7700 if callers punch a 1 in the menu. Problem is 5688 is going back out the trunk instead of 7700, so the PBX pukes and hangs up. How can I send the digits in but not out when they are on the same trunk with the same COS, Digit Mod, etc?

 

[Lundah]

What type of system and software level? I think 7.1 or 8.0 of the 3300ICP introduced some COS options that may help.

 

[Virtualman9000]

It's actually a 2k running 34.2.6.3

 

[Lundah]

Well the option is in 34.2.3.8 so it should still be in the release you're on as well. Try playing around with the "Display Held Call ID on Transfer" setting in Class of Service, keeping in mind it may need to be modified on both the trunk and station COS's.