Hi
we are having an issue where XIMA is unable to get the DNIS info from an SE
SE is 9.1.3 and we are using SIP Trunks, there are no other chassis or lines
in the info below you can see the SMDR stream shows the DNIS as 6045381111 which is what we are wanting to see in the Xima reports
1039153577mS CDR: SMDR OUTPUT '2017/08/14 14:59:28,00:00:07,3,6041111111@111.111.111.111,I,20716045831111,,0,1000069,0,E4202,Switchboard 2,T9001,Line 1.2,0,0,,,,,,,,,,,,,,10.217.201.99,256355,10.217.201.99,256361'
Xima though doesn't read the SMDR they grab the info i believe from the CD records
in the below CD record the 2071 number is displayed which is the HG the call rang into and this is what xima is showing as the DNIS
1039153578mS CMLOGGING: CALL:2017/08/1414:59,00:00:06,002,6041111111@111.111.111.111,I,2071,2221,xxxxxxxxx,SurreyLine,,0,,"",0,n/a
1039153578mS CD: CALL: 1.256355.1 BState=Connected Cut=2 Music=0.0 Aend="Line 1" (0.0) Bend="" [Switchboard 2(4202)] (0.0) CalledNum=2071 (SwitchBoard) CallingNum=6041111111@111.111.111.111 (xxxxxxxxx) Internal=0 Time=9274 AState=Idle
Are we missing a setting? have tried changing the config of the SIP trunk to no avail.
any thoughts would be appreciated.
thx
we are having an issue where XIMA is unable to get the DNIS info from an SE
SE is 9.1.3 and we are using SIP Trunks, there are no other chassis or lines
in the info below you can see the SMDR stream shows the DNIS as 6045381111 which is what we are wanting to see in the Xima reports
1039153577mS CDR: SMDR OUTPUT '2017/08/14 14:59:28,00:00:07,3,6041111111@111.111.111.111,I,20716045831111,,0,1000069,0,E4202,Switchboard 2,T9001,Line 1.2,0,0,,,,,,,,,,,,,,10.217.201.99,256355,10.217.201.99,256361'
Xima though doesn't read the SMDR they grab the info i believe from the CD records
in the below CD record the 2071 number is displayed which is the HG the call rang into and this is what xima is showing as the DNIS
1039153578mS CMLOGGING: CALL:2017/08/1414:59,00:00:06,002,6041111111@111.111.111.111,I,2071,2221,xxxxxxxxx,SurreyLine,,0,,"",0,n/a
1039153578mS CD: CALL: 1.256355.1 BState=Connected Cut=2 Music=0.0 Aend="Line 1" (0.0) Bend="" [Switchboard 2(4202)] (0.0) CalledNum=2071 (SwitchBoard) CallingNum=6041111111@111.111.111.111 (xxxxxxxxx) Internal=0 Time=9274 AState=Idle
Are we missing a setting? have tried changing the config of the SIP trunk to no avail.
any thoughts would be appreciated.
thx