Hi
I am using a CTI application via Applink on a 1-LIM TSW MX-ONE (SP5) and have a need to identify internal callers from what they are dialing as well as their extension number (CLI). One way is to use empty Hunt Groups which have CDINI diverts set to a CTI enabled ACD Group and Applink. This works but unfortunately the number of Hunt Groups is limited to 100 for a single LIM. I need more than 100. I have experimented using DNIS numbers instead. This works in a similar fashion and there is a capacity of 10000 numbers regardless of the number of LIM's. Unfortunately however, as standard the DNIS numbers can only be called from a "public" trunk (eg: Q931, DASS2). My questions therefore are as follows:-
1: Is there any way of getting more than 100 Hunt Groups in a LIM ?
2: Is there any way, by means of patch or otherwise, of permitting DNIS numbers to be called internally and via DPNSS ?
3: Are there any other alternative solutions available ?
Many Thanks.
I am using a CTI application via Applink on a 1-LIM TSW MX-ONE (SP5) and have a need to identify internal callers from what they are dialing as well as their extension number (CLI). One way is to use empty Hunt Groups which have CDINI diverts set to a CTI enabled ACD Group and Applink. This works but unfortunately the number of Hunt Groups is limited to 100 for a single LIM. I need more than 100. I have experimented using DNIS numbers instead. This works in a similar fashion and there is a capacity of 10000 numbers regardless of the number of LIM's. Unfortunately however, as standard the DNIS numbers can only be called from a "public" trunk (eg: Q931, DASS2). My questions therefore are as follows:-
1: Is there any way of getting more than 100 Hunt Groups in a LIM ?
2: Is there any way, by means of patch or otherwise, of permitting DNIS numbers to be called internally and via DPNSS ?
3: Are there any other alternative solutions available ?
Many Thanks.
