DNIS: Message for All Users Calling Into Particular DID 2

[Danny28]

How can I make it so that all people calling in on the particular DID here a message we record first, and then get forwarded onto the same autoattendant as those calling in on the correct number?

We changed from one single main number to another single main number.
These numbers are both DIDs on our current circuit.

After a while, we want to remove the DID of our former number when it is no longer listed in the yellow pages.
Judging by a DNIS report I am able to generate with a third party app, I can tell that a great number of people are still calling on the old number.

Currently our Auto Attendant answers all calls to the main number.
How can I make it so that all people calling in on a particular DID (the old one) here a message we record first, and then get forwarded onto the same autoattendant as those calling in on the correct number?
I know how to change the routing in WINSPM such as looking for 4 digits, expecting the number's particular pattern, deleting all 4 digits, replace with..., but I don't know how to link this into a message, and then how to link that message automatically to our AA.

 

[merlinman]

I would set up a SECOND auto attendant (using the OLD NUMBER) and have it ZERO TIME OUT to go to the FIRST AUTO ATTENDANT.

I'd record the Greeting for AA2 to be something like:

You are calling our old number, please make a note of the new number 123-456-7890. Either stay on the line or press zero to speak to our operator... (Or what ever....)

That should do it.

 

[cvrbob]

that's a good one MM

 

[Danny28]

Thanks!

I created a new autoattendant 773 in Merlin Messaging Administration with no options, just a recording, and set it to timeout to 771 (the main autoattendant).

In WinSPM I setup a new group 773 with no members that just overflows to 770 (group of voicemail ports).

Then I changed the PRI routing to look for the four digits sent when the old number is called, delete all 4, and replace with 773 (the AA with the phone update message.)

This will be a big help!

 

[merlinman]

Glad to oblige.

Good luck.

Now, if we can just get an Auto Attendent that READS THE CALLERS MINDS.......

-OR- Better yet, one that reads the CUSTOMER's MIND AND the CALLERS MIND so we don't have to admin anything !