DNIS instead of Calling Line ID

[Faph]

Is there a way to get the DNIS when calls are coming in instead of getting the CLID.

We have multiple phone numbers ending on our Norstar and we want to look at the DNIS to welcome customer with the right announcement. At the moment we have dedicated lines...too expensive and not productive.

Txs

 

[bkrike]

The end result you are looking for does happen via target lines, but not the way you are thinking. CLID still comes through, but you would know what line they dialed because you would have mapped the incoming digits to a particular target line, which could appear in a fixed location on a phone/ phones.

 

[Faph]

Here is our situation.

We have 6 1-800 numbers that are transfered to our local lines into the Norstar. At the moment we have dedicated lines for each 1-800 number so we know which company is called. We would like to transfer all 1-800 numbers to our main local line and see which company they called to answer the right way. We would like to see the number they dialed before we even take the call.

How can we know which 1-800 number they dialed so we can answer with the right company name.

 

[senk1s]

i think what you have are POTS or 1 MB lines - you cannot get DNIS information on those.

you need a digital circuit (T1/PRI) for the phone company to send to Dialed Numbers

 

[jgideon]

If the calls are coming in on local lines, you can't, unless you can convince your carrier to provdie you with the 8xx number instead of their Caller ID (but then you loose callerID). Local loop-start trunks can only deliver one information element--Calling Party Number. The only way you can get DNIS is with 'dedicated' trunks (usually a T1) from your long distance carrier.

The only other workaround I can think of would be something similar to what you're doing--get DID service so you'd have a DID-per-company, but the numbers 'share' the actual trunks.