DNIS counts?

[muisopmys]

Does Symposium tag a DNIS call when it first hits the master_script so that it won't be counted twice?

For example:

If a call comes in to the master, routes to the call screeners, and then is sent to sales via CDN (back through the master) is the call counted twice DNIS report or is Symposium smart enough to know that the call has already been received once.

 

[johnpoole]

i am of the opinion that the call is timed from the master, then answer supervison, with the total being elasped between the master and call teardown.. that would mean that a cdn could not count twice, master does not do the call teardown.. that's the task of the switch via agent disconect.

john poole
bellsouth business
columbia,sc

 

[lretrievers]

It would be a double peg. However, I would be more concerned an agent that is already in the symposium taking a skillset call (CDN) transferring to another CDN that is also acquired by the Symposium. The PBX doesn't really like CDN to CDN transfers.