DND Recall on Nortel CICS

[moh210383]

Can someone tell me how to remove the DND recall of a line transfered to an extension in DND and make the call follow the Busy call forward instead of the No answer call forward?

 

[curlycord]

DND setting is under Sets&Terminals/Capabilties

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[moh210383]

The only setting I see in capabilties about DND is DND on busy

 

[cook1082]

In feature setings transfer callback.

 

[moh210383]

This option sets the number of ring before callback but the extension is in DND and I want it to go directly to VM instead of ring back to the extension that transfered the call

 

[cook1082]

Then set the CFNA and or FWD busy to the VM extention. Feature 985 will tell you the VM DN.

 

[moh210383]

Those CFWD are already programmed. Look like the system don't follow the busy CF when the extension is in DND mode

 

[cook1082]

No it dosen't it just turns of the audio/ringing on the phone , the caller still hears the ringing and the lines flash then CFNA takes over..

 

[jerryreeve]

I prefer to set only the CFNA to avoid problems with line appearances going to VM instead of AA.

make sure that you have 2 intercom appearances on the phone. one for talking on and one to forward to VM.

----------------------------
Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
----------------------------
JerryReeve
Communication Systems Int'l
com-sys.com

 

[RikRodgers]

DND just tells the phone to shut up, not how to direct calls. The operative conditions are busy, and no answer.

 

[moh210383]

Thanks all my client will send call directly to voicemail using F986

 

[bighands2468]

We label a button DND and program it with Feature 984

Jeff

 

[Phonehed]

Jeffs' little trick may be a bit confusing from the customers standpoint (and to those attempting to obtain tech support on the real DND feature, 85) but F984 is actually a great way to let the customer get the most out of their system without blowing their minds on all the details. I fake DND buttons like that all the time myself because it's far more practical than just turning off the ringer and making all of those impatient callers wait another 4 to 6 rings for voice mail. It's what DND really should do as far as I'm concerned and most customers seem to think so too.

Phonehed in Dallas

 

[moh210383]

This is a great idea. I install and program Toshiba CIX normaly and with this system if DND is on the caller follow the Busy call forward so I was a bit confused